Graduate Customer Experience Assistant | £25K | High End Grooming | Central London

Salary: £25,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service, Internet & Digital Media, Sales

Established in 2012, our client is transforming the shaving industry. They pride themselves on high quality craftsmanship, convenience and second-to-none customer service. Their ethos is simple: a great shave shouldn't have to come at a high price.

This is a graduate position paying £25,000

Day-to-day activities will include:
As a Customer Experience Assistant, you will work directly with our customers, answering their questions about everything from delivery times to how often they should shave. You will also work closely with the Customer Experience Team at Headquarters in New York to develop and execute creative ideas for improving the customer experience overall. The operation will be core business hours, and initially Monday - Friday, however flexibility to work on weekends and Bank Holidays as required would be ideal

• Thrive in a fast-paced environment tackling an array of customer issues via phone and email
• Become an expert on our products and spread the love of the company everywhere
• Deliver above-and-beyond customer service by surpassing our customer's everyday expectations
• Find new and interesting ways to make our customers smile
• Create instant rapport with our customers
• Strategise ways to improve our service, streamline our processes, and had better serve our customers
• Master our internal management system to manage customer relationships efficiently and effectively
• Coordinate with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
• Identify customer trends in real time and communicate to the CX team and other departments

Key candidate requirements for the role:
• Clear communicator via our customer service channels - both on email and phone. You can explain how to use an iPhone to your Grandma. And get her on Instagram too.
• Empathetic to the extreme - you can meet the customer where they are and immediately put yourself in their shoes
• A knack for building rapport with people quickly and easily
• A strong work ethic and an entrepreneurial spirit
• Eager to learn, grow, and develop your professional skills
• Ability to problem solve and think on your feet, with analytical skills a huge, huge plus
• You take initiative to solve problems and get the job done
• General awesomeness and a sense of humour
• Strong start-up mentality, which a "no task is too small" attitude
• Flexible outlook and keenness to support other areas of the team as required
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite
• Familiar with e-commerce and love to teach people about new and exciting tech
• Currently in a Customer Service role, within the hospitality industry, or at another B2C start-up