Graduate Business Analyst - iCasework Limited

Salary: £25,000 to £28,000 depending on experience
Location: London
Start date: ASAP
Sectors: Consultancy, Computing & IT, Science & Technology, Research & Analysis

Salary: £25,000 to £28,000 depending on experience
Location: Queens Park, London (NW6)
Start date: November 2017

We have an excellent opportunity for a graduate to join our implementation team based in Queens Park, London as a junior business analyst. As a junior business analyst, you will assist in implementing our case management platform across a wide range of blue-chip organisations.

In this role, you will:
• Configure our platform to implement client processes
• Handle support issues post implementation
• Liaise with specialist technical and software development staff
• Attend implementation workshops
• Communicate with our clients by phone and by email

You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK, Europe, USA, Canada and Australia. There may be a requirement to travel.

Our leading product is Useful Feedback which allows our clients to effectively manage complaints, queries and feedback - especially within regulated markets.

You must be highly organised and it is essential to have excellent communication skills - both written and verbal. Knowledge of or an aptitude to understanding organisational approaches to customer service and associated processes such as complaint handling will be an advantage. Highly technical IT skills are not essential and can be developed during your development at iCasework.

This is a fantastic opportunity and if you believe you have the skills to succeed in this challenging and rewarding role, please send us your CV and a covering letter to Erika Prada, Support Manager,


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