Graduate Business Analyst - iCasework Limited

Salary: £25,000 to £28,000 depending on experience
Location: London
Start date: ASAP
Sectors: Consultancy, Computing & IT,

We have an excellent opportunity for a graduate to join our implementation team based in Queens Park, London as a junior business analyst.

As a junior business analyst you will assist in implementing our case management platform across a wide range of blue-chip organisations.

In this role you will:
• Attend implementation workshops
• Configure our platform to implement client processes
• Communicate with our clients by phone and by email
• Handle support issues post implementation
• Liaise with specialist technical and software development staff

You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK but also elsewhere, such as the USA, Canada and Australia. There may be a requirement to travel at times.

Our leading product is Useful Feedback which allows our clients to effectively manage complaints, queries and feedback - especially within regulated markets. You must be highly organised and it is essential to have excellent communication skills - both written and verbal. Knowledge of or an aptitude to understanding organisational approaches to customer service and associated processes such as complaint handling will be an advantage. We are not looking for I.T. skills but an interest in utilising I.T. to improve processes is essential.

This is a fantastic opportunity and if you believe you have the skills to succeed in this challenging and rewarding role, please apply now!