French Speaking Customer Service Executive | £22-25K | IT Solutuions | Central London

Salary: £25,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service, Secretarial & Business Admin

Our client is the largest supplier of ticketing / booking & CRM software for the visitor attraction market.


How you can expect to spend your day:
• Assisting our customers with support / service issues via telephone, email and helpdesk system. Learning new features of our software to assist with training.
• Complete all tasks and handle all situations in accordance with out clients core values.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organisations.
• Communicate in a clear, concise and timely manner, including voicemail and email.
• Always promote and uphold the values, mission, and vision of the company.
• Read, understand, and comply with the Employee Handbook.
• Promote and adhere to all defined policies, processes, and procedures.
• Perform other tasks as required by management.


The ideal intern's personality and qualifications:
• Enthusiastic and positive approach to customer service, some IT knowledge (office, internet). Great telephone manner some knowledge of visitor attractions market.
• Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers.
• Fluency in French.
• Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
• A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint).
• Ability to work in the UK and travel to the central London office on a daily basis.
• Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanour at all times.
• Ability to work both in a team environment and on an individual basis.
• Excellent written and verbal communication skills.
• Working additional hours beyond regularly scheduled hours as requested by management.
• Understanding of the necessity to meet stringent deadlines.
• Ability to lift a minimum of 30 lbs.
• Bachelor's Degree or combination of education and experience.
• 1 year or less experience providing technical/customer support services.


What are the perks of interning at this company?
• We're a growing company with opportunity for the right individual
• Moving to excellent office location in early august



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