Feedback Project Manager

Salary: Up to £20000.00 per annum + benefits
Location: London
Start date: ASAP
Sectors: Management

The Company:
The UK's largest lifestyle club for sporting professionals, which has grown organically over the past 7 years, boasting a proactive and enjoyable culture, running more than 200 sports leagues every week of the year. They are now seeking a highly driven and focused project manager to organise, process and resolve member feedback on a daily basis with the view to alleviate and improve product delivery. Being a member of this pro-active team will give you the advantage of unlimited access to sporting events. This opportunity will also allow you to build amazing customer service and communication skills.

The Role:
Assessing and prioritising received client and customer feedback or queries on a daily basis.
Working closely with all business departments to ensure feedback can be dealt with appropriately.
Liaising with colleagues across the company to add clarity on feedback received which will enhance the ability to identify the root of customer/client issues and/or complaints.
Generating and organising accurate feedback notes on the internal systems to allow all members of the team to identify queries or challenges that have been completed.
Weekly reporting to management surrounding feedback and query progress so management can prioritise and manage these accordingly.

The candidate:
Brilliant negotiating and organisational skills to ensure feedback can be dealt with accordingly.
Due to the fast-paced working environment it's important to have a strong resolute work ethic to handle the work load.
Exceptional communication skills across multiple platforms to build long-standing relationships with existing clients and colleagues.
A team sports lover which will enable you to hit the ground running through having an insight into the industry.
Ability/experience of working to targets which will allow greater manageability for workload.
A perseverant and meticulous work ethic to handle the fast-pace environment and workload.
Educated to degree level or equivalent

If you have a passion for sports and feel you have the right attributes to take on this role, click the apply button now


FDM Group