Experience Executive Internship | Digital Innovation | £18K | East London

Salary: £18,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service, Management, Secretarial & Business Admin

This client is all about BIG IDEAS! Big ideas solve their clients' business problems by helping them take advantage of the digital era.


They go way beyond marketing. They look at the whole business to see how digital can impact the organisation and its customers. They are specialists in their field and their approach makes their offering unique.


This is a 3month paid internship offering £18K pro rata, followed by the potential of a permanent role.


How you can expect to spend your day:


Looking for a creatively minded Experience Executive to join the Client Services team.


The client Services team run the day to day Client relationships and oversee the business both internally and externally, reporting directly to the Chief Client Officer. They are passionate, hungry and talented Client Services professionals who fulfil the traditional Account Management function but in addition are expected to strategically focus on the Client experience of partnering with the business as well as offering and facilitating consultancy around optimising the experience of their Clients' customers.


The Experience Executive will be working across a number of key accounts in the business and assist in the development and delivery of digital projects from conception through to delivery.


Work closely with internal stakeholders (Experience Directors, Project Managers, Creative, CX & Technical Leads) to manage client projects & deliverables through the agency from conception to delivery


Build client relationships and support Experience Directors Research client products, services & competitors


Assist in tracking, monitoring & managing timing plans, schedules and budgets


Be confident liaising with client and building strong relationships


Draft client facing proposals, documents, strategic plans and other internal or client facing materials


Attend client meetings to document and generate accurate "action lists" / contact reports and distribute to key internal stakeholders


The ideal intern's personality and qualifications:


With an ability to work independently as well within a team, the ideal candidate will be a passionate self-starter, able to use their own initiative to deliver above and beyond their daily tasks and relish working in a fast paced, challenging environment.


The Experience Executive will display a genuine passion and enthusiasm for all things digital & techie


Excellent oral & written communication skills


Ability to work independently and also work well with others


Ability to manage multiple projects


Efficient time management and prioritisation skills


Pro-active problem solver


Very detailed oriented and diligent


Client services experience ideal but not mandatory



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