Customer Support Representative
- Up to £34000 per annum plus OTE
- Apply by:
- 31st July 2018
- Start date:
- Job type:
- Graduate job
An incredible real time data platform is looking for focused, driven individuals who understand the power of this technology.
£34,000 per year.
Our client is an exciting start-up whose technology is a powerful realtime data platform with unique capabilities: it allows its customers to understand how users act on their websites in milliseconds, while its closest competitor takes 24 hours. The technology is used by online publishers and brands including Amazon, Buzzfeed, the Evening Standard and The Mirror to react immediately to the way a customer or reader is acting online, choosing the best content and adverts for them in the time it takes a page to load. Clients love it because it means more impact and better and more personal user experiences, which translates into increased customer loyalty and purchasing potential. The power of the technology is testified in the company's success: in the past year, it's grown its revenue by 1000 percent, received eye-watering levels of investment from some of the world's most exciting VCs, and launched a Customer Success team from its London office. The team are looking for an exceptional graduate to join the business as a Customer Support Representative, to play a key role in building the company and- most importantly- to launch their own high-flying career.
As Customer Support Representative, you'll be the first point of contact for the company's clients, and your role will be to ensure their client experience of the company and solution is faultless. You'll do this by:
Gaining a deep understanding of the technology.
Reacting to client enquiries quickly and capably, both over the phone and face to face.
Maintaining and improving the company's online support centre.
Writing SQL to answer data questions and build chart visualisations
Reporting the findings of your customer interactions to the company's Development team, and offering advice on the most urgent areas for improvement.
Advising on best practice from across the industry.
Why do I want this job?
This is a unique client-facing entry-level role- most graduate roles require you to earn your stripes before meeting with clients face to face
Be at the forefront of constant technological revolution in a space with a great and growing need for the solution.
Be part of a young, sociable, but focused team who are committed to turning the company into a multibillion pound business
Be mentored by people who have headed up teams in some of the biggest companies on the planet.
We are looking for an exceptional graduate who is inspired by the possibilities of the technology. To thrive in this role, you must have:
A*-A's from GCSE to A Level, 2.1 + from a Russell Brick University
Excellent verbal and written communication skills.
A curious mind and an aptitude for learning new skills.
A proactive personality, a strong work ethic and a commitment to achieving results.
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