Customer Support Representative

deadline - 48 hours

Details

Description

Customer Support Representative

Manchester City Centre

£20,800 per annum

Company Benefits + Excellent Holiday allowance

The Role: This is an exciting opportunity for someone with experience in Technical Support/Customer Service. The position is with an American Tech company based in Boston, who launched in Manchester in the UK. The Manchester team is looking to welcome a new member to their growing Tech Support Team. Our Client is looking for a Technology minded, customer-oriented service representative to join their team and deliver a world class support response to encourage customer loyalty and satisfaction.

Job Description:

  • Managing inbound and outbound call workflows in a timely manner.
  • Communicating with our clients customers via Phone, Email, Live Chat and Social Media.
  • Supporting our clients customers technical enquiries and offering solutions.
  • Identifying and assisting customer’s needs and requirements.
  • Troubleshooting issues with our clients customers.
  • Ensuring excellent call quality and working to achieve first call resolution’ (FCR) on all calls.
  • Assisting customers over various channels including email/live chat/social media.
  • Proactively contacting customers to ensure their satisfaction.

Personal Specification:

  • Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life.
  • Experience in Tech Support/Customer service essential.
  • Must be able to prioritise effectively and work efficiently.
  • Strong phone contact handling skills and active listening.
  • Team player - must be able to follow instructions, accept and apply feedback Customer orientation and ability to adapt/respond to different characters.
  • Adept in problem solving and skilled in troubleshooting.
  • Strong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency.

If you think you have the required skillset, do not hesitate, apply now!!

Apply now

 

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