Customer Support Executive / Sales Support Executive

This job has closed



Can you help our customers to win and grow?

We are looking for someone to provide sales support to our growing commercial team. You will manage a small portfolio of customers and become the go-to person to help solve their problems.

About the role

You’ll enjoy a varied account management role, working in a fast paced, target driven environment.

You’ll join a friendly, enthusiastic, ambitious and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses and more, to ensure that we are the best we can be - for ourselves and our customers.

And you can feel good about being part of a company that uses its profits to support good causes through our social impact activities.

The responsibilities

Reporting into the Head of Core Accounts, these include:

Responding to customers

This involves account management, customer queries, sales order processing and subscription management, assisting with customer queries by phone, e-mail and through our AskIGD service.

You will be looking after several customers, delivering insights and value, while managing account renewal. You will set up trials and manage customer web subscriptions, as well as seek out opportunities to up-sell.

Putting sales orders onto the CRM system and keeping our database accurate and up to date. And sharing your ideas about what works and what we can do better.

Immersion in FMCG

You will get a unique experience and view of the FMCG industry from behind-the-scenes, immersing yourself with suppliers and retailers, talking to different people every day and building long-lasting and trusted relationships.

What you bring

  • You will live and breathe Customer First and bring an innovative and agile approach to the role
  • You must have the ability to communicate effectively, enjoy working collaboratively and sharing your ideas
  • You will need to be process driven, with excellent time management & organisational skills
  • You should have a real thirst for knowledge and be resilient, learning from mistakes in order to build better future solutions

The rewards

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London.

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.

We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success.

We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.

#GrowInspireChange: Join our team to help us make a positive impact.

Get in touch – we’re looking forward to working with you.


IGD - Institute of Grocery Distribution

Are you looking for a role that makes a tangible difference for both business and society? We are an organisation of two interconnected communities, Commercial Insight, and Social Impact.

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