Customer Success - Mining & Energy Intelligence

This job has closed

Salary:
£25000 to £27000 per annum negotiable depending on experience + benefits + bonus
Location:
Apply by:
16th August 2019
Start date:
ASAP
Job type:
Graduate job
Sectors:

The Company


My client are one of the leaders in business intelligence within the global mining and resources industry. They deliver high value, premium subscription-based content through digital, print, conferencing and events channels. Since their founding, they've grown to a team of over 200 and are listed on the Australian Stock Exchange with offices in London, Perth, Hong Kong, Manila and Belo Horizonte.


"You're only as good as the company you keep" - their client base shows the quality of their work and the effectiveness of their intelligence; prestigious clients such as BP, Glencore International, Shell and BHP have worked with them for years and have led to them having a name for doing things well.



The Role


This is a Support Executive position but incorporates a number of practices; customer success, developing memberships, research and marketing.


We're looking for someone with the capability to successfully manage relationships, making sure that the clients are receiving the service they want in order to open opportunities for upselling.



The Candidate


The Support Executive role is one that is only suitable for, and open to, the very highest calibre of graduates. They are experts in what they do and - since they are a very career-minded organisation - they only hire graduates who have the tenacity, curiosity, intellectual capacity and drive to become experts, too.


There are certain requirements that we use to shortlist candidates for this role, including (but not limited to!):


  • 2:1 or above from a Russell-group (or thereabouts) university
  • Strong inter-personal skills
  • High-level customer service ethos and the ability to build client rapport
  • High-level computer skills and an ability to grasp new concepts quickly


The Basics


They recognise that, in order to get the best employees working for them, they have to offer more than just excellent progression, intellectually challenging work and an enjoyable environment. This is why they offer a basic starting salary of £25,000-27,000 plus a bonus of £5,000.