Customer Success Manager

Salary: £45000 to £50000 per annum + OTE
Location: London
Start date: May-2018
Sectors: Sales

Groundbreaking Data Technology. Exciting client-facing role. Fast-growth startup with big name clients.


Venatrix is working with a company whose revolutionary technology tracks users' online behaviour in real time. Traditional data platforms take days to turn user behaviour into profitable insights; our client's software generates insights in milliseconds, allowing online publishers and brands to react almost immediately to how a customer or reader is acting online. The value of this technology is huge; the company's clients, including brands like Amazon and Buzzfeed, and publishers like The Evening Standard and The Mirror, use the platform to put appropriate content and adverts in front of their users in the time it takes a webpage to load. This means bigger impact, better user experience, and greater customer loyalty and purchasing potential.


The company are seeking a high-flying graduate to join the business in a Customer Success Manager role. This is an exclusive opportunity to build a career in the fast-growth digital advertising industry, in a company that grew tenfold last year and whose disruptive technology sets the bar for others to reach for.


What does the job involve?


You will be given a portfolio of clients to manage, and you will be responsible for ensuring that they have the best possible experience of the platform and company, for developing great long-term relationships and for maximising their value to the business. Day-to-day, your job will be to:


Gain a deep understanding of the technology and its commercial benefits.


Lead your customers' kick-off meetings.


Understand your customers' wider goals and explore opportunities for the company to help.


Agree ROI goals, and create and implement a plan to achieve them.


Represent your customers in product development meetings.


Lead quarterly business reviews.


Coordinate renewals and upsells.


Become an industry expert able to advise on best practice.


Why do I want this job?


Read any article about the Advertising industry: it'll tell you that traditional spaces have lost their power and reach, and the future is online. This is an opportunity to join a company that operates at the frontier of this industry, defining what is possible and setting standards for others to follow.


Join a startup on a steep upward trajectory. The company want to hire an integral team member who will play a key role in building its culture and shaping its future. As the business grows, the opportunities for development and progression will be huge.


Join a small, friendly team whose goal, in their own words, is to "build an extraordinary company with an incredible culture."


You


This is a world-class opportunity and we need an exceptional candidate who will be able to make the most of it. Required:


Excellent academics. A degree in an academic subject from a top university, as well as outstanding GCSEs and A-levels.


Enthusiastic, ambitious person who wants to rise to challenges, embrace responsibility and play a key role in helping a startup thrive.


Impeccable verbal and written communication skills.


Desirable:


Two years' experience working in a top graduate scheme.


Since Venatrix receives over 70 applications for every position we have available, we regret that we are unable to respond to each one individually. If you have not heard from us within two working days of completing your application, you have probably been unsuccessful in this instance.



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