Customer Success Executive - Fintech

Details

Description

Customer Success Executive - Fintech

24k Base + Bonus + Great Benefits

London

  

Our client is a fast-growing, highly visible, and well-respected commercial finance company. This FinTech company provides unsecured loans and working capital to the SME sector. Due to European growth and the increased demand for their financing solutions, they now have an exciting opening in London for a Customer Success Executive to be based in London.

  

As a London based Customer Success Executive, you will:  

  • Communicating with business owners daily by answering inbound calls and answering any questions they may have
  • Monitoring our support and customer service inbox to ensure we reach top service levels
  • Working with a variety of enterprise technology platforms and proprietary solutions to process applications and answer customer queries
  • Handling complaints and customer satisfaction through problem-solving any issues our existing customers have

The ideal Customer Success Executive will possess the following skills, traits and experience:  

  • Customer success and customer support
  • Comfortable with Microsoft Office suite of products
  • Customer-focused mindset
  • Sociable, with a desire to work in a company with a great culture
  • Not afraid of a challenge

The successful Customer Success Executive can expect:  

  • An initial basic salary circa 24k
  • Additional and generous benefits
  • Bonuses
  • Healthcare and pension
  • Ongoing training and career progression through regular performance reviews
  • Amazing offices
  • Free food and socials

Certus Origin is an established and experienced specialist consultancy providing graduate and early career recruitment services to the business community throughout the UK and Europe. 

Apply now

 

Apply now

Certus Recruitment

Established in January 2001, we are a specialist recruiter working with businesses of all sizes from global ‘Superbrands’ through to innovative start-ups and everything in between.

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