Our client is looking for bilingual candidates who want to use their abilities to support our software customers! High need for French speakers.
The Customer Service Associate is a full-time position dedicated to providing best in class customer service, as well as assisting with internal administrative functions of the Customer Service Team. The Customer Service Associate serves as the driver of quality for customer inquiries and support, customer workflows, and day-to-day processes within Contractor Development. It requires that one be a self-starter, able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organisation.
Duties and Responsibilities:
- Proactively service and support contractor/supplier clients
- Conduct training on our client's products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM testing
- Handle client account management functions, including invoicing and collections
- Proactively analyse customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor's degree from an accredited university and/or equivalent work experience
- Fluency in English and French
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to patiently de-escalate calls through critical thinking and soft skills
- Solid problem solving ability
- Demonstrated personal initiative
- Excellent customer service orientation
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
Benefits*
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- 4% pension scheme matching
- Long-Term & Short-Term Disability Coverage
- Monthly cell phone reimbursement
- Monthly reimbursement for Oyster card
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
Holiday & Time Off
- 27 paid personal holidays (pro-rated first year)
- 12 paid holidays
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance of our London office and be willing to come into the office for required trainings, events, team activities, and meetings.
To apply, please submit your CV to:
Alex Hadjithemistou:
+44 (0) 748 888 7599
alex.hadjithemistou@buchanangraduates.com
About Us:
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivaled. www.buchanangraduates.com
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