Customer Service Executive | £27-30K | Travel | West London

Salary: £30,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service

Our client is one of the UK's most respected specialist tour operators offering villa, apartment, cottage and boutique hotel holidays in some of the most spectacular locations in the Mediterranean to a discerning clientele.


How you can expect to spend your day:


• Responding in an appropriate and timely manner to customer feedback (mostly post-travel)
• Ensuring that clients leave with a positive impression of the organisation
• Engaging with client's post-travel whether that be on social media or responding to questionnaire feedback your focus will be to ensure the clients faith in the brand


The ideal candidate's personality and qualifications:


• A genuine desire to provide exceptional service, experience of successfully resolving customer complaints and a confident telephone manner are pre-requisites
• Experience of successfully resolving customer complaints
• First-class English language skills, both written and verbal, essential
• Confident and professional telephone manner
• Strong organisational abilities with impeccable attention to detail
• Ability to work quickly and accurately in a fast-paced environment
• Flexibility, commitment and dedication
• Natural empathy
• Ability to relate to different personalities to achieve positive outcomes
• Resilient


What are the perks of working at this company?
• An attractive salary and a performance-related bonus
• Generous travel benefits



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