Customer Service Associate | £20K-25K | Vintage Furniture | Old Street

Salary: £20,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service, Sales

Our client is an online marketplace specialising in unique furniture with character. Having partnered with over 700 carefully selected independent boutiques and dealers,our client is able offer Britain's greatest online selection of vintage, mid-century, antique, upcycled and contemporary design furniture.


How you can expect to spend your day:
• Handling inbound enquiries ranging from order status, general product information and pricing via phone or email
• Dealing with customer refund, credit and return requests as well as handling customer escalations in a professional manner
• Overseeing incoming orders and liaising with our sellers to make sure orders run smoothly, anticipating and troubleshooting potential issues and finding solutions for any problems that arise
• Partnering closely with our Seller Account Management team to build relationships with our sellers
• Talking directly with our sellers and customers, developing a deep understanding of what our community really wants from our marketplace and ensuring the rest of the company remains customer-focused and fixated on building the best platform
• Identifying opportunities for improving site and process improvements and communicating them to our product team
• Reporting and troubleshooting potential issues and pain-points in our operations


The ideal candidate's personality and qualifications:
• Ideally around 1 year of customer service experience
• Excellent written and verbal English is vital; a natural, friendly phone manner and the ability to write lovely emails
• Strategic problem solving skills, with the willingness to resolve issues as they arise and seek solutions proactively to improve our operations, user interface and processes
• Initiative and decisiveness
• Strong organisational and time-management skills, attention to detail and ability to multitask
• Be fun to work with and have a friendly personality
• General MS Office experience is expected as well as the ability to pick up new software quickly
• Eligibility to work in the UK
• Flexibility in schedule is essential; must be available to work some weekends and holidays


What are the perks of working at this company?
• We are a friendly, hard-working, close-knit team building an exciting and fast-moving business
• We value a supportive and entrepreneurial work atmosphere with a strong focus on team collaboration
• Great office space based 5 minutes walk from Old Street
• Regular Friday drinks, and team celebrations for reaching success milestone



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