Customer Insight Analyst, Fintech

Salary: £35,000 + benefits
Location: London, Central London
Start date: ASAP
Sectors: Customer Service, Sales

Role:  Customer Insight Analyst

Salary: £35,000

Location: London


Launched in 2016, our client is transforming the mortgage industry through innovation and cutting-edge technology. They are the UK's free online mortgage broker backed by some of the most influential tech investors in the world.

They are building a great brand synonymous with great customer service, ease and transparency. Simple, fast and honest, coupled with no fees, and no misinformation.

Their team is super-smart, ambitious, collaborative and friendly. They work hard, play hard and learn fast. This is a great opportunity to help steer, shape and mould our business.


The Role

The successful candidate will be responsible for, but not limited to:

·        Standardising data from the customer journey pipeline.

·        Interpreting outputs of the customer journey from the pipeline and analysing data using statistical techniques.

·        Providing appropriate reporting whilst recommending strategies based on analysis and optimisation in order to maximise conversion.

·        Analysing and interpreting trends or patterns from the customer journey, including predictions of future behaviour.

·        Presenting findings of analysis of the customer journey and segmentations.

·        Understanding customer requirements in order to be able to convert.

·        Implementing & executing strategies based on analysis and optimisation

·        Liaising with marketing and customer experience to develop best approach for conversion.

The Candidate

·        Strong analytical, problem-solving and report/presentation skills.

·        Degree in Sciences or Economics

·        Excellent communication & prioritisation skills.

·        Experience in using innovative analytics to identify opportunities.

·        Advanced Excel skills.

·        Experience with analytical tools.

·        Experience in email marketing, web tools and A/B testing

And Finally …


·        Competitive salary & share options

·        Contributory pension scheme

·        Unlimited holiday plan

·        Career development plan & training

·        Free catered lunches, snacks & team bonding