Cross-Sell Payment Specialist

deadline - 24 hours



Cross-Sell Payment Specialist, Barclaycard
Location: Northampton
Salary: £23,000 basic + Bonus
Ref: J12002:EM:CSPS
Sector: Finance - Payment Solutions

With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They're looking for ambitious graduates to help keep delivering on their reputation for excellence.

The role of Cross-Sell Payment Specialist is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.

Retention Payment Specialist Package:

  • £23,000 basic salary
  • Annual bonus
  • Excellent exposure with a major name in a lucrative, exciting industry
  • Great scope for progression
  • Fantastic training and support
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus/incentive schemes

The Cross-Sell Payment Specialist will possess a positive outlook, a friendly presentable manner and superb attention to detail. Barclaycard delivers upon the promise of a successful graduate career - all you need to do is grasp it!

Retention Payment Specialist Role:

  • Lead commercial negotiations with companies within the Business Payments book of clients, selling the full range of Business Payments' solutions where appropriate
  • Sell products and propositions in a quality way ensuring all key processes are followed
  • Manage a lead and sales pipeline to achieve targeted objectives and goals
  • Develop and delegate leads to other members of the Client Engagement, Commercial and Business teams as required
  • Act as an initial point of contact for clients, handling all calls (inbound and outbound) to an agreed service standards and levels
  • Provide optimum levels of customer service by exceeding customer expectations, answering questions accurately and professionally, listening and developing a rapport with the client and taking all necessary action to resolve an enquiry
  • Ensure attainment of key performance indicators relating to areas of successful decision-maker contacts, average handling times, sales conversion , call quality and customer feedback
  • From time to time take part in additional activities to support the management team, e.g. analysis, sharing client feedback, brainstorms, focus groups etc

Retention Payment Specialist Requirements:

  • Educated to degree level
  • Excellent communication skills-both verbal and written
  • Successful track record of customer service - preferably in customer retention / commercial negotiation or relationship support
  • Professionally presented
  • Good time management skills
  • Team player, who can also work independently

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.

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Pareto Law

We shape future sales leaders, combining assessment, training, accreditation and on-going support to all our university leavers, delivering the Pareto Effect on your graduate career.

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