CRM Consultant in Training - HCL

Salary: Competitive
Location: London
Start date: Various
Sectors: Consultancy, Computing & IT, Management, Science & Technology, Secretarial & Business Admin,

HCL is seeking a CRM / e-Commerce Consultant in Training to join their growing team. If you’re a recent grad or have graduated in the past several years, this is your opportunity to pursue an exciting career with a technology-forward, SAP Partner.

This individual will be trained on SAP Hybris e-Commerce solutions. After training, the individual may be responsible for one or more aspects of projects including project management, business analysis, configuration, data, training and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.

Learned Roles and Responsibilities:
• Lead and manage small to medium size projects independently
• Participate in design and architecture sessions with clients
• Gathers and documents business processes (some current state, mostly future state)
• Advises customers on best practices for CRM / e-Commerce processes, user interface, and architecture
• Creates Functional and Technical Specifications documentation for the project
• Creates a detailed project plan (Statement of Work) for the customer, which includes both estimates for the tasks that will be completed and the project schedule
• Writes design specifications pertaining to various aspects of the project
• Configures and customizes the CRM system based on design specifications
• Conducts system and end-to-end testing of the application
• Develops and executes training for customer end-users and administrators
• Guides the project along through daily communications with the customer
• Conducts design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Required Skills:
• Possess Bachelor’s Degree or equivalent
• 0-2 years professional experience, preferably with an up-to-date understanding of business processes and technology, especially related to the operation of sales, marketing, and customer service
• Excellent verbal and written communication; meticulous organizational skills
• Ability to interact with clients at all levels of within an organization
• Advanced use and working knowledge of Microsoft Office: Project, Excel, Word, Visio, etc.
• Passion for technology, across platforms
• CRM or e-Commerce experience or exposure a plus
• Knowledge of Java a plus

HCL Axon is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race including colour, nationality, ethnic or national origin, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, sex, sexual orientation or gender reassignment