Commercial Support Manager

Salary: £35,000 upwards depending on experience + benefits + Bonus
Location: London, Central London
Start date: ASAP
Sectors: Consultancy, Management, Sales, Research & Analysis
  1. Do you have an entrepreneurial spirit and thrive in a rapidly changing work environment?
  2. Are you passionate about coaching sales associates and helping people achieve their goals?
  3. Are you an experienced inside sales professional looking to build a management career?

If so, the Commercial Support Manager role in CEB, now Gartner’s vibrant and growing London location may be right for you. [Learn more about life at CEB in London].

In this sales manager position, you will have direct visibility to our regional leadership team, and help CEB, now Gartner achieve our aggressive EMEA growth goals. Additionally, you will manage the day-to-day operations and lead a large team of graduate sales trainees. You’ll support, advise, and inspire them to achieve career growth and success - as they progress through our graduate sales training program. In return, CEB, now Gartner will provide you with a structured management development scheme, collaborative working environment and a competitive salary and benefits package.

How You Will Make an Impact

  1. Mentor Your People: Teach individual members of your team how to improve their business acumen and commercial skills, overcome performance gaps, feel a sense of excitement and accomplishment, and achieve their goals. Deliver ongoing informal and formal feedback to help your team build their careers.
  2. Manage Daily Operations: Manage and motivate a team of graduates who work in commercial (sales) support position. Help them improve their performance and generate leads to achieve sales outcomes, with new and prospective customers.
  3. Drive Toward Results: Support your team as they conduct daily outbound calls, and work to achieve team and individual goals, e.g. driving membership utilization, event recruitment, prospect & client call scheduling, new customer welcome calls, prospecting for new business. Collaborate on campaigns and developing sales resources. Report activity and results to your senior leadership team.

Required Qualifications

  • Undergraduate degree
  • Demonstrated sales experience
  • Track record of achieving sales goals
  • Exceptional client service ethic
  • Strong written and verbal communication skills
  • Ability to handle challenging situations
  • Strong MS Word, Excel, and PowerPoint skills

Desired Qualifications

  1. Exposure to supervising and/or coaching a sales team
  2. Strong interest in managing and developing a sales team
  3. Proven experience in territory management, lead generation, service delivery, and sales activity reporting
  4. Understanding of Salesforce or other CRM database