Client Services Support

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Details

Description

Euroclear UK & International sits at the heart of the UK’s financial services industry. The nature of being situated in the centre, coupled with the range of services offered and the variety of markets and clients we support, makes us a fantastic place to get a holistic view of one of the UK’s global leading industries and build a broad foundation for a career in financial services.

The purpose of our Client Services team is to provide first line support to our clients and stakeholders, ensuring that our services help them to meet their own business needs. Practically, this takes the form of handling client queries via email and over the phone, and ensuring any service disruptions are identified and managed quickly and effectively, taking appropriate actions to avoid reoccurrences. Doing this job well requires the team to take pro-active steps to avoid issues and incidents; preparing for contingency scenarios; and forward thinking around what information and support our clients might need, before they need to ask us. In short, to achieve our ambition, we need to be one step ahead.

People who are successful in this role:

  • Prioritise the team ahead of individual success
  • Do the right thing; even when no one is watching or there is an easier alternative
  • Approach all situations positively, responsibly and constructively
  • Are curious to learn without prompting
  • Are able to retain and apply information
  • Have competent IT skills and are proficient in MS office packages
  • Have good verbal and written communication skills
  • Are professional and forward thinking
  • Are self-motivated, pay attention to detail, and want to make a difference

Our hours are typically 09:00 – 17:00, with the occasional requirement to work longer (as the situation demands) with some shift work required between the hours of 05:00 – 12:00 and 15:00 to 22:00.

What we offer

An excellent opportunity to practice and develop your talents in a highly professional international environment.

Working closely with inspiring, supportive and engaged colleagues from 80+ different countries, interacting with many stakeholders at all levels across the organization.

A learning and development focused environment with an emphasis on knowledge sharing, training, and reskilling. We’re agile, we’re growing and so will you!

Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.if you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

Application Process

  • CV screening
  • First interview (via Teams)
  • Assessment Day on 6th of July

Interested? Apply now!

 

Euroclear SA/NV

Euroclear is the world’s largest provider of domestic and cross-border settlement and related services for bond, equity, derivatives and fund transactions.

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