Client Programme Executive | £22.5-25K | Ed-Tech | West London

Salary: £25,000 (per annum)
Location: London
Start date: ASAP
Sectors: Customer Service, Sales, Secretarial & Business Admin

Our client offers both online and face to face learning programmes with some of the largest companies in the world - enabling anyone, anywhere to become a fully qualified professional.


How you can expect to spend your day:
• Work closely with stakeholders from our corporate clients to ensure that their students are getting the experience they wish from our programmes
• Ensure that clients are briefed on how our programmes are run so they understand the 'ins and outs' of the student journey
• Tracking student's progression throughout the course by sending reports & attending calls where necessarily
• Making sure clients are aware of any details we need from them throughout the programme
• Ensuring that student KPIs are met at the end of the programme and that the client gets the impact they wanted out of the programme
• Successfully onboarding all students onto the programmes including arranging Virtual Launches where necessarily and ensuring engagement rates are high
• Project managing Product, Delivery and Tech teams to ensure all client demands are met
• Conduct regular status and strategy meetings with corporate stakeholders to understand their needs and link them to the organisation's product/service strategies


The ideal candidate's personality and qualifications:
• A willingness to get stuck in and become part of a busy, chatty team
• A Bachelors' degree
• An engaging disposition to encourage and inspire our current students
• Confident when facing and dealing with stakeholders
• A confident, clear and constructive communicator with strong relationship building and interpersonal skills
• A calm and collected nature under pressure
• Excellent time management skills, and responsibility for meeting agreed deadlines
• Strong IT skills and competency in all Microsoft Office applications
• Attention to detail and an ability to understand and maintain processes and systems
• The ability to communicate effectively face-to-face, over the phone and in writing, with an excellent grasp of the English language, grammar and punctuation


Desirable experience:
• Previous experience dealing with external stakeholders/clients
• Project management experience


Personality:
• High energy with a can-do attitude
• Needs to be protective
• Previous account management/delivery experience is highly appreciated
• Needs to be detail oriented
• Experience with Excel (VLOOKUP's, SUMIFS, pivots, graphs and tables are a big plus)


What are the perks of working at this company?
• Ongoing investment in your future with structured sales training and free or discounted courses
• We're moving to a state-of-the-art Innovation Hub very soon
• A great social culture (our average age is 33)
• Regular work socials
• Running club and book club
• Summer & Christmas parties



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