CEB - Graduate Trainee Account Management Associate

Salary: Competitive depending on experience plus benefits plus OTE
Location: South East, London
Start date: ASAP
Sectors: Consultancy, Management, Sales, Research & Analysis


We are currently seeking an Account Management Associate to work in our vibrant London office (centrally located in Holborn). The Account Management Associate (AMA) is a key supporting role of the CEB revenue team and is vital to the success of our Account Management function. The AMA works closely with one or several AMs, promoting and executing on various opportunities for focused touch points with new or existing clients. In addition to providing important logistical and administrative support to the AM, the AMA has an important part to play in tracking client utilisation within their pool of accounts, and will be building relationships with various secondary client contacts to ensure CEB has the opportunity to engage and impact in an inclusive and expansive fashion. 

Responsibilities include, but are not limited to: 

Client/Prospect Facing Commercial Activities

  1. Manage service activity scheduling and logistics, including orientation calls, on‐site presentations, visits to member institutions, service calls (welcome call, 90 day, 180 day), renewal conversations, team meetings and other service opportunities
  2. Fulfil immediate in‐bound service, research and networking requests on behalf of client institutions
  3. Assist the Account Manager by providing administrative support.This may include confirming upcoming meetings, calendar management and scheduling follow‐up phone calls
  4. Seek to engage with secondary points of contact in client organisations to help drive consensus based decision making and manage service delivery to them
  5. Identify, pursue and secure appointments with new leads for prospect or cross‐sell opportunities
  6. Build on lead generation by outbound cold‐calling Europe’s Senior Most Executives to schedule live business meetings on behalf of the Account Manager
  7. Support revenue generation by tracking and pursuing invoice payments and contract details
  8. Recruit and retain members to CEB service events (conferences and teleconference) 

Non Client – Facing Commercial Activities

  1. Manage critical activities and logistics for service activities to ensure the Account Manager is fully prepared and briefed with relevant research and information
  2. Track client service activities for accounts, ensuring integrity of member data; prepare service utilisation reports and document client interactions (call / meeting notes)
  3. Prepare comprehensive and tailored information packs for the Account Manager prior to client/prospect meetings
  4. Support the cross / up sell process with administrative assistanceSupport account renewal/new business process (paperwork, renewal booking)
  5. Coordinate and manage critical activities for major client events (mail merges, invitation preparation, attendee materials)


A successful candidate will possess:

  1. Undergraduate degree qualified (any discipline)Ideally a minimum of 9 months experience in a sales / client facing role  (inside sales, prospecting, sales support, customer support), and able to demonstrate an exemplar service ethic whilst contributing to individual and team goals
  2. Goal and action orientated with ability and desire to work towards revenue targets within a team environment
  3. High level of comfort and determination when dealing with challenging situations, i.e. objection handling, overcoming gatekeepers etc.
  4. Solid organisation, multi‐tasking and prioritisation skills
  5. Forward thinking and solutions orientated approach at all timesStrong communication skills, both verbal and written with the ability to engage a senior – level audience
  6. Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as would be an advantage

To apply please click here or click the apply now button.