Business Development Executive, giant group
At giant group we have an exciting opportunity for business development
executives to join our growing team.
Using 30 years of specialist knowledge we help organisations more effectively manage their workforce and with our people at the heart of what we do, we engage internally and externally with honesty and empathy.
For 30 years giant have provided specialist, end to end workforce management software and support services to recruitment agencies and corporate companies, internationally.
As the welcome team advisor, you will be the front line of Client communication, providing best advice and promoting the benefits of giant's range of products in line with agreed parameters; probing to understand the potential client's requirements, skillfully handling objections, and finally worker onboarding.
Your ultimate objective is to onboard as new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service
Key responsibilities of the role include but are not limited to;
1. Promoting the benefits of giant's product range to prospective leads
2. Meeting minimum KPIs in terms of conversion rates, activity and completed registrations
3. Ensuring information is provided in a compliant manner by following Company policy and adhering to industry and statutory legislations.
4. Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client's behalf to resolve queries.
5. Objection Handling - respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage
6. Obtain and evaluate all relevant information to handle product and service enquiries
7. Go the "extra mile" by providing a great service on the products we offer
8. Handling enquiries via incoming calls, updating client accounts and dealing with correspondence
We provide in-house certified training as well as role relevant accredited training to enable you to do the role efficiently.
We also provide you with a fantastic training - earning as you learn, you'll be enrolled onto an incredibly valuable apprenticeship which will dovetail with the lessons you learn on the job. A carefully structure, 12-15 month nationally accredited course, it will equip you with the tools necessary when embarking on a lucrative career with us.
The career pathway for successful candidates is one that is fastracked - we're looking for future business leaders, if you're the right candidate then the plan is for you to assume a Key Account Director Role within 3 years!
giant people values
At giant we have people values that we always aspire to. They are the cornerstone of our culture:
personal growth: we strive to understand ourselves.
we are self-aware and in control of our insecurities, moods and emotions and their effect on others.
we control our reactions and think before speaking so we can empathize and understand other's emotions and their views.
we are good at building rapport and relationships with others often by finding a common ground.
we take ownership of tasks/projects, whilst freely admitting our mistakes, and we stretch ourselves to grow (being nervous shows you are being stretched!)
we listen well, encourage others to speak and we communicate in a straight-forward honest manner leaving nothing unsaid - we say the good & the bad! All whilst always being fair, respectful, and emotionally intelligent.
working as a team
we achieve goals together as a team, with humility not ego, where everyone is equal and feels safe to challenge others and have their views heard and always with a sense of humour!
Studies show that working for and with people who have emotional intelligence increases job happiness (satisfaction and motivation) exponentially. By following these values, we can be the best at what we do, provide greater job satisfaction for those around us and we can all grow to be the best version of ourselves!
To help you progress in your career you will be set clear objectives and you will be expected to constantly give and receive feedback. Every three or six months (monthly in your first three months) you will have a straightforward review meeting discussing your achievements, the progress of your objectives, examples of how you have demonstrated the giant people values, together with any other relevant discussion points including of course any feedback (good and not so good!) on your line manager.
All our posts are subject pre-employment checks. We are committed to equal opportunities in employment and we look forward to all applicants and applicants with a disability who meet the minimum criteria for the job and to consider them on their abilities.
We shape future sales leaders, combining assessment, training, accreditation and on-going support to all our university leavers, delivering the Pareto Effect on your graduate career.
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13 July 2015
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