BigChange - Graduate Customer Service Adviser

This job has closed

£20000 to 23000 per annum
Yorkshire, Leeds
Apply by:
6th June 2019
Start date:
June 2019
Job type:
Graduate job

BigChange - Graduate Customer Service Adviser

Location: Leeds
Salary: £20-23k
REF: J3674:LEE

Sector: IT - Software

Award-winning BigChange is looking to grow their Roadcrew Customer Service team to keep delivering the mobile resource management solutions they're known for. They work with businesses of all sizes to bring them highly intuitive, all-in one solutions and significant return on investment.

Innovators in their field, BigChange want to bring on board articulate graduates to manage client relationships. This is a fantastic role for a graduate interested in relationship management and technology to benefit from market leading training and development in both areas, with a company well-established in its field.

What you get:

  • Competitive salary of £20-£23k
  • Market leading training and development
  • Fantastic progression opportunities
  • Social events/nights out


  • Support roll-out of new applications and system information, changes and updates
  • Troubleshoot system & network problems
  • Diagnose & solve hardware/software issues
  • Install & configure computer hardware operating systems & applications
  • Resolve customer issues, escalating them to relevant people where necessary
  • Act as intermediary between client and service teams
  • Identify business needs and find ways for BigChange products to add value
  • Provide accurate and meaningful feedback to customers
  • Provide administrative support as necessary

The ideal candidate for this role will be adept at translating often complicated technical requirements to audiences of various levels of understanding, as well as working well and to deadline in a pressurised environment. Maintaining good rapport with clients is also an important part of the role, and as such, the Graduate Customer Service Adviser will have confident and personable communication skills.


- Educated to degree level (ideally in IT/computing)
- Full UK driving licence (not essential but highly beneficial)
- Excellent communication/interpersonal skills
- Interest, or solid understanding of ICT

Next Steps:

If you require this job specification or to apply in an alternate format please visit the Pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven't heard from us within 28 days please consider your application to have been unsuccessful.)