Administration and Parent Relationship Manager - Kïdo

Who are Kïdo?
Kïdo are a network of innovative international nurseries, we fuse the best practises from the Montessori, Reggio Emilia and Waldorf Steiner and marry this with beautiful learning environments and 21st century technologies.

Our vision is to develop an exceptional Early Years environment to meet a range of parent and children’s needs and to focus on customized learning to help develop cognitive, social, emotional, physical, creative and reasoning skills in children.

Kïdo are committed to preparing today’s children to thrive in tomorrow’s world.

We are looking for an exceptional Administration and Parent Relationship Manager to join our school in Windsor.

Why the role exists?
Kïdo are on a journey of development and progress and are looking for passionate dedicated people to join us as we open more nurseries and grow quickly.

The Administration and Parent Relationship Manager (PRM) is a vital role that provides a link between the exceptional service that we offer for our children and the high standards that we excel at meeting for their parents/carers.

The PRM is the first point of contact for families with Kïdo and then continues to make a family’s experience at the school a true success in terms of delivering on our promises, maintaining exceptional communication, being key people that can provide expertise, knowledge and support as their children develop and grow with Kïdo. You are also responsible for making sure that the Nursery Managers are fully supported by carrying out all administrative and finance duties at the schools and supporting the Managers and Practitioners to be able to do their roles to the best that they can, this involves juggling many business operations alongside exceptional people skills.

What will you do?
Working at Kïdo means joining a people centric, ambitious company with extremely high standards, who are committed to making a difference to our families every day.

As an Administration and Parent Relationship Manager you’ll be:

• A true champion for the Kïdo values, you ensure that every child and family receives the very best service from us throughout their whole journey all the way from initial enquiry, throughout their entire membership and upon graduation.
• You will take ownership for sales and enquiries, enrolment and membership queries, marketing activities and be the primary point of contact. You will excel at interpersonal communications and always seek to pre-empt questions and proactively problem solve.
• You will be responsible for the finances within the nursery, this will include invoicing, debt management and liaising with local authorities for children's funding.
• You will take ownership for all administrative duties within the school, being highly organised and efficient to ensure that operations are smooth and seamless.
• You will carry out duties as requested by the Nursery Managers to support the nursery team to be able to fully fulfil their roles.
• You’ll need to manage the nursery inbox and have excellent written and verbal communication skills as well as be computer and Excel literate.
• Working closely with the Nursery Manager and the school team you’ll immerse yourself in the Kïdo culture and curriculum so that you’re able to confidently represent Kïdo at every opportunity.
• You will be responsible for leading marketing activities and spreading the word about Kïdo to build an interactive, fun and supportive community within our school, and spread word of mouth throughout the local area.

Requirements
You'll need to have exceptional numerical, written and verbal skills, and be confident using outlook, office and Excel.

The Kïdo competencies

• Passion
• Emotional Intelligence
• Receptive
• Conscientious
• Initiative
• Team work
• Resilient
• Communication

Benefits
This role will be based in Windsor and will report to the Nursery Manager.

Salary £24,000

Opportunity for excellent long-term career development in a fast-growing international company

• You will receive 20 days of annual holiday
• You get your birthday off if it falls on a working day
• Free childcare if your child attends one of our nurseries (spaces only available for children over 2 at the moment)
• Annual performance related pay reviews
• Company awards and celebrations twice a year
• Access to a health care cash plan
• £150 refer a friend bonus for recommending Kïdo.

As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check.

* All applications will be considered in line with the Equality Act 2010