Banking Interview Questions

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  • Graduate Programme - Bank of Ireland

    3.1429/5 | Interview date: May 2018 | Job offer? No |

    Was this helpful? Yes 0

    Sectors: Banking

    Difficulty rating 80.0 / 100

    Interview process

    My interview was done via an external 3rd party called Sonru, an organisation that proved to be very communicative and friendly. I was sent a link to Sonru's interview window, whereby I would sign in with my unique details (provided in an email) and go through a series of practice questions before moving onto 3 questions for the video interview. I was informed to the topics that these 3 questions would cover in the email that initially invited me to the video interview, but I did not know the specific word of the questions, only the topics. This allowed me a few days to prepare a plan and structure in order to answer these questions in as informative and concise a manner as possible. This was vital, as once the question had been shown, you had 60 seconds preparation time and 90 seconds to speak.

    Most difficult question

    "Name a time whereby you went the extra mile to provide an exceptional service or piece of work, whether that be for a client or for yourself" (ideally showcase an example relating to another individual e.g. extra hours put in at work to help an individual that was struggling with a certain task)

    Interview tips

    . Research the ethos of the bank before applying, its values, its place in the British economy, what sets it apart from other banks

    . Be prepared, be calm, be confident

    . Be yourself - honesty, conviction and personality stand out

    . Stay positive - you are unique and can bring things to the table that no-one else can, don't forget that

    . Ask for feedback whenever possible

    . Practice assessments (verbal, numerical) and speaking in a concise manner

    . Maintain a positive outlook regardless of outcome - finding a job as a graduate is very difficult and can be disheartening at times, but you CAN do it.

    Experiences at the assessment centre

    Beginning at 1pm in London, the assessment centre consisted of 3 tasks; a group exercise, an individual exercise and an interview. During my assessment centre experience, I was with 7 other candidates, but this can vary depending upon the organisation you are applying to. You are treated as guests, and if you have made it to this stage, should be very proud of your achievement. This was reflected by the Bank of Ireland, who were very open and approachable throughout the day, in stark contrast to their very poor communication skills prior.

    The first task, the group exercise, consisted of individuals being given a case study and individual parts of the business in this case study to be held responsible for. The organisation in the case study was going through a modernisation process, updating its systems for the 21st century in the wake of complaints about its archaic systems. For the year, there was a budget of £6 million, with tasks/updates that each section of the business had which could be implemented in order to improve the business. For example, I was put in charge of customer services, with updates available like a 24-hour helpline and skills programmes for existing employees in order to update their knowledge and bring the customer service the company held so dear, into the modern age. Each section of the business would have 3 choices, all of which had either and/or initial and on-going costs to implement, with every choice totalling roughly £25-£26 million. As a result, you had to work with your team to build a package of upgrades to ensure the business updated and retained customers without losing its identity, whilst simultaneously arguing why your choices were important and needed to be implemented. Strong team-work and communication skills were vital, as well as the ability to build a case for why your choices were the most important. Of extra note is conveying that it is important for the business to not lose its unique identity and merely become a clone of its competitors; something the Bank of Ireland claims not to do and would give you an edge if you can highlight. If I could give one piece of advice relating to this task, it would be to remain calm. If like me this is your first assessment centre, it is quite easy to be initially intimidated sitting in the board room of a bank alongside some of the countries most talented graduates but remember that you are there for a reason; don't worry, stay calm, listen closely and if you need an extra couple of minutes to finalise your argument or need anything else explaining/repeating, just ask; you're a team.

    The second task consisted of another case study, this time one performed individually. You were given a case study, but crucially had to ask the interviewer (who was playing the role of the CEO of the organisation in the case study looking to accept an offer to join a massive multinational organisation) for additional information, whereby the interview would either provide you with the information or say "I'm sorry, we don't have that information". This task relied upon your ability to build an argument, link ideas together and ask the right questions. Of note, if I could do the assessment centre again, I would ask "Ok, so what information can you give me about xxx, what have you got on them so far?". Whilst it is possible they may say that you need to be more specific, starting off with one general query to at least try and get as much info as possible is probably not a bad idea, rather than diving head first into very specific questions.

    The final stage was an interview, lasting about 10 minutes, discussing examples from your academic and personal history that you showcased the skills the Bank of Ireland is looking for. For example, I was asked "Name a time when you went the extra mile to ensure success, whether that be for yourself or for a client/individual". My advice here is to again remain calm, but also be honest; sincerity is key. The interviewers are looking at you as a person, not an application on a page. This is a chance to showcase your passion, so use it, prepare some examples beforehand, be honest with the experiences you have and don't have and most importantly, enjoy it.


    As a final note, I would specifically ask that regardless of the outcome of your time at the assessment centre that you are provided with feedback. This was promised to all of the people who attended the assessment day with me, and all of us that were unsuccessful have received none (it is now 2 months after the assessment centre). Not only that but we were not told how many people they would be taking on or when we would hear from them. This was a recurring theme with the Bank of Ireland, as I found their communication very poor (a sentiment reflected by all of the candidates that attended the assessment centre whilst I was there). At the first stage, I was supposed to be sent 2 tests to complete immediately after sending in my application, which were not there. After emailing BOI to inform them that I had not received the tests, they sent them through 2 weeks later and asked me to complete them by 18:00 on Friday, when I had received this email at 17:27 on Friday. After my video interview, I was supposed to be informed of the result 2 weeks before the date of the assessment centre; I was informed 4 days prior. The communication was terrible, especially after the assessment centre. To have made it into the final 32 candidates to then be informed of being unsuccessful by email rather than the promised phone call and to be told in the copy-paste email "we hope you are not too disheartened" was incredibly unfair. Ensure that communication channels with the Bank of Ireland are open, frequent and that they are prepared to give you feedback. The opportunity is amazing but the communication is less than stellar. As previously stated, it has been 2 months, and after 3 emails and 3 responses of "sorry you haven't heard back yet, I have escalated this query to the graduate team who will be in contact with feedback from you performance at the assessment centre shortly", I have heard nothing.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 5/5
  • Private wealth management graduate scheme

    5.0/5 | Interview date: August 2015 | Job offer? No |

    Was this helpful? Yes 5

    Sectors: Banking

    Difficulty rating 40.0 / 100

    Interview process

    There where 3 stages to the interview process after an initial CV and cover letter approval, which were:

    Initial interview
    The initial interview was undertaken by junior members of the team, employees who had recently finished the grad program themselves. In this interview they asked questions around my CV to gather greater detail about what I had done during my time in education and also work experience. There was also a couple of standard competency based questions, e.g. 'Describe a time you recently working in a team and how did it go?'. This interview was relatively informal and was more of a get to know you type interview.

    Online test
    After being successful from the initial interview they sent me some standard online tests to do on numeracy and verbal reasoning.

    Second round interview
    The final stage was a second round interview with 2 more senior members of the bank, again they asked more competency based questions however this time it was more formal and harder questioning that required more details explanations and reasonings. This interview also included a question about the reasons that I applied to their specific bank and reasons for wanting to do wealth management.
    Finally the interview was followed up with a quick brief from the HR team asking a few questions on your knowledge of the bank, also giving a description of the role and the salary and benefits.

    Most difficult question

    Describe a time you didn't agree with a manager?
    What are your reasons for wanting to do wealth management?
    Describe a time you work with a difficult person?

    Interview tips

    Make sure you have a very good reason for wanting to do wealth management and also be able to back up what you have claimed as your reason.
    Make sure you come dressed very smart as it is an exclusive bank and you need to look presentable.
    read the news and relevant press around the business sector and maybe prepare a few questions to ask them at the end to show you know what your talking about.

    Experiences at the assessment centre

    NA

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Senior Personal Banker

    4.4286/5 | Interview date: July 2015 | Job offer? No |

    Was this helpful? Yes 4

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    Firstly you had to fill in a an application form stating which statement applied best to you approximately 30 mins to complete. After passing the initial stage a telephone interview was conducted which consisted of an numerical test which you had to pass in order for you to continue with the whole telephone interview. The whole telephone interview lasted approximately one hour.
    The next stage of the interview consisted of competency questions related to scenarios which were from past work experiences. Once that was passed an interview was then scheduled.

    Most difficult question

    Describe a time built a relationship with a customer, what was the outcome, how did this come about and finally what was the benefit of this?

    Interview tips

    Read up on the company on company website, search 'competency interview questions' really helps to talk about practical examples that has happened to you at work in the past and current job. Be enthusiastic when talking about the job role as they want to feel you ultimately want to be successful in application process.

    Experiences at the assessment centre

    I was given competency questions that were split into four sections which lasted approximately an hour. Followed by a timed practical example of a customer wanting to travel with a family and were wanting to book a holiday.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Lloyds - Commercial Banking (Products) Graduate Programme

    3.8571/5 | Interview date: January 2015 | Job offer? Not yet |

    Was this helpful? Yes 13

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    The application process comprises of completing the online application, then numeracy, verbal and strength based assessments. Following this, you will be invited to complete a video interview at your convenience. The questions will mainly concentrate on your strengths and weaknesses, but also question your knowledge of Lloyds. Look at their most recent analysis, which is available on their website, and at a market analysis of the banking industry by the Big 4 Consultancies for example.

    Most difficult question

    What is your biggest weakness?

    Name five things you think will change in the banking industry in the next five years and explain how lloyds can innovatively respond to each one.

    Interview tips

    Make sure to prepare your pitch really well. It will make you more relaxed during the day and you might not have time to practice it before you begin.

    Ensure you are up-to-date on banking developments, particularly with regards to technology.

    Experiences at the assessment centre

    If you are successful, the next stage will be the assessment centre or, as they call it, the Innovation Lab. Instructions beforehand are excellent. You will be required to prepare for a presentation. If it is over 5 minutes they will cut you off. They are looking for you to devise a new business idea for the Commercial Banking department.

    The day is short; either a morning or afternoon session and every minute is accounted for. There were only 8 people at my assessment day and we were divided into two groups of four in order to complete the tasks in different orders.

    The day started with a 50 minute interview. This interview went through your motivation for lloyds, what developments were occurring in the banking sector and finally what your personal strengths and weaknesses are. Make sure you have good examples, as they want detail.

    The written project was short, half an hour to complete two tasks. The first is about Lloyds key strengths and weaknesses and current developments. The second is about Fresh Thinking; devising a new idea for them. Perhaps when you are preparing for your presentation, think about this area as well.

    The group task will depend on your team. The tasks are simple, but competition can make it a very unpleasant and heated experience. Ensure that you get to know your group well, as you need to know who you can and cannot work with before the group task.

    Finally, the Pitch is 1:1. You will have five minutes to prepare in front of them (you should already be ready but can use flipboards) and then you start. Questions afterwards will differ depending on the sustainability, practicality and expense of your new idea.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 3/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 3/5
    • Did you want the role following your interview? 3/5
  • TSB - Mortgage Advisors (Telephony Based)

    3.7143/5 | Interview date: October 2014 | Job offer? Not yet |

    Was this helpful? Yes 3

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    The telephone interview was quite straight forward and was what should be expected. The interview lasted about 25minutes and I was questioned mainly about myself and how I would react in certain situations. Then we spoke briefly about why I wanted the role. The interviewer was very professional. The online assessment beforehand was quite easy but should not be taken lightly

    Most difficult question

    Why do you want to join TSB over its competitors?
    Describe a time you had to make a big decision? How did you deal with it?

    Interview tips

    Come prepared and remember the role is for a telephony sales person so practice before you arrive dealing with unexpected callers. Although the information that is given over the phone is pretty straight forward, how to process that information is the tricky part.

    Experiences at the assessment centre

    After a breif introduction we sat and had an informal interview for the interviewer to get to know me and ask a few questions. this lasted about half an hour.

    We were asked to look through a booklet given to us by a member of the TSB team and memories the phone call process. After taking mental notes for 15 minutes we where then put on one of the company phones to answer a call from a customer who wanted to buy a house. Using the protocal given we had to address the call in the correct manner. I panicked at this stage because the information was slightly overwelming. A worthy assesment!

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 2/5
  • Corporate Banking Europe (Analyst)

    4.4286/5 | Interview date: July 2014 | Job offer? No |

    Was this helpful? Yes 4

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    Following the online numerical test there was no phone interview. Selected candidates are invited straight to business interviews for the Corporate Banking Europe programme. The first round of interviews consisted of two 45-minute interviews (two interviewers per interview) held either side of a written marketing exercise (to check that you have some of the required skills for pitchbooks). These interviews were designed to assess your motivation for applying to the specific scheme with the bank. The recruitment team (business specialists, rather than the HR team) went through my CV and asked both competency based and technical questions. I speak a foreign language and therefore was partly interviewed in the foreign language by a member of the recruitment team. I was asked back for the final interview which was a week later with a Managing Director. This interview was slightly more relaxed as the MD was trying to understand my background to finance as well as my motivation and asked purely technical (and not competency) questions.

    Most difficult question

    The most difficult questions were the finance/technical questions. They needed a good understanding of the global markets, yet, remember that the scheme is specifically concerned with European corporate and investment banking.

    Another relatively tough question was what are your three biggest strengths and weaknesses. Of course this can be pre-rehearsed, but it is not easy to describe three weaknesses. The candidate must try to frame the weaknesses in a positive light, explaining how you have learnt from them.

    Interview tips

    As is the case for other, jobs candidates must really know and understand the role they are applying for. Although this is framed as 'Corporate Banking Europe' it is very much on the investment bank side (other firms often separate corporate and investment schemes). It is also important to understand the differences and benefits of an international bank operating in the City as opposed to a British domiciled bank.

    Experiences at the assessment centre

    Interview format at each stage of the application: The first round of interviews consisted of two 45-minute interviews (two interviewers per interview) held either side of a written marketing exercise (to check that you have some of the required skills for pitchbooks). The final interview was one-to-one interview a week later with a Managing Director.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 4/5
  • AML Analyst

    2.8571/5 | Interview date: July 2014 | Job offer? No |

    Was this helpful? Yes 12

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    The interview was conducted over the telephone, during which I was asked about the company itself, and the information covered in my CV, including professional experience, both previous as well as my current employers. I was also asked about core competencies required for the position, such as PC literacy, ability to work with large data sets and foreign language skills.

    Most difficult question

    The most difficult questions that I was asked were about the ability to work with large data sets as I do not know what types of data sets are involved.

    Interview tips

    I would advise to research the company, be prepared to match the requirements from the advertisement to the candidate's skills. Furthermore, I would advise to ask specifically for an example of an exercise in the perception test, which was given during the assessment day.

    Experiences at the assessment centre

    I was given two tests, which included a perception test and a verbal test. The tests were timed. I was asked to read a lengthy text about money laundering and answer specific questions and to write a letter to a colleague asking for information.
    The second test was a perception test, which was 8 minutes long. During the test, which had 100 questions, I had to match a series of signs on the left hand side with one of the four answers on the right hand side, which were very similar.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 3/5
    • Did the interview reflect the overall values / culture of the organisation? 1/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 2/5
  • Operations Industrial Placement

    5.0/5 | Interview date: July 2014 | Job offer? Yes |

    Was this helpful? Yes 3

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    Initially, after doing the respective entrance tests, I received a call from their team in Glasgow where I applied for my placement. They were very friendly and courteous on the phone and wanted to know why I decided to apply for a career at Morgan Stanley, why in Operations and Why in Glasgow instead of London or other markets? Thy were also interested in my background as I came as an an applicant with a Canadian undergraduate qualification and a prospective UK postgraduate masters qualification. They were also interested to know what I knew about the company and what challenges would be up ahead in the industry. I also came in through an employee referral due to my contacts so that gave me the edge I believe in being able to convince them to take me on, which they did. About a week or two after the first informal chat (held in May), they scheduled me for a telephone interview with one of their Team managers/heads. I cannot emphasize the role of preparation, awareness of the STAR method and the ability to back up whatever you tell them as they will guage the authenticity of your statements. Don't feel you need to go into it immediately after the assessor asks you questions. Rather, wait and supply an appropriate response, even if you were like me and were referring to your notes on a notebook. Speak loudly and clearly and be very articulate in what you are trying to say.

    After my first competenecy telephone interview, I was given the opportunity to attend an assessment centre in Glasgow, which they fully compensate you for if you make it to this stage. Bring a passport and/or License on the day for ID purposes and be prepared in your competency responses as you will not be permitted to bring in your notes for it. However, as there was a group exercise component, which they gave you the scenario beforehand relating to 4 different scenarios (1 chosen on the assessment day), you are allowed to bring in your notes for the group exercise. I find, however, being aware of the company outlook and general knowledge of the company will come in handy on this date.

    Most difficult question

    Whilst the questions themselves are strictly confidential and vary to each assessor, you are tested on the following compentencies

    Control
    ??? Demonstrates a clear understanding of the business they support
    ??? Understands what is important and prioritizes accordingly
    ??? Ability to explain risk management and articulate their role in identifying and escalating risk issues
    ??? Understands the importance of following defined procedures and completing the appropriate checklists
    ??? Proactively escalates issues as they occur
    ??? Does not compromise control to comply with clients requests
    Commercial
    ??? Demonstrates an understanding of client???s (internal & external) requirements
    ??? Responds to client requests with accuracy and speed
    ??? Takes personal responsibility for resolving client issues, is able to clearly escalate cause and resolution
    ??? Demonstrates accountability for actions and errors
    ??? Actively seeks opportunities / challenges broader than current scope of role
    ??? Actively seeks out new opportunities for self development and career development
    ??? Develops a full understanding of team???s performance metrics and how this can impact the wider business environment.
    People
    ??? Helps to create a positive work environment that builds trust, finds innovative ways to improve team work
    ??? Actively participates in team meetings, raising issues, questioning others and offering solutions/ideas.
    ??? Shows a willingness to help others in the team with tasks and issues
    ??? Proactively ensures upward and peer communication of initiative, issues and successes
    ??? Takes responsibility for their own personal goals and the delivery of the team???s goals.

    Interview tips

    It's American, not British, but housed in the UK - so be aware of the role of globalization. Don't let on that you intend to relocate to their offices in New York or Toronto - stick to the original location (Glasgow) even if it's remote to your current location (London). Be smart, be generous, and be the best you can be as competition is fierce in a post 2008 market crash era.

    Experiences at the assessment centre

    Be aware of the STAR method
    Be aware of how you come across to the interview panel - for a North American whose voice and behaviour is confident and competent compared to his British counterparts, you sometimes have to "tone it down" and not appear to enthusiastic, even if it's an American firm you are applying to as it is British people who are interviewing you and it is predominately a conservative environment akin to British poeple. Stay postive, however and maintain good eye ocontact and dress for success. It's also best to have a great sleep regimen and diet regimen weeks into the assessment centre so you look refrshed and healthy.

    Be proactive however, in your approach to meeting people as the strangers (students) in the lobby, also taking the assessment centre with you, are the ones probably who are going to be working on the group assignment with you.

    Be prepared to work with candidates from the E.U and being able to work with people from various skill sets.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate PPI Claim Handler

    3.8571/5 | Interview date: July 2014 | Job offer? Yes but declined |

    Was this helpful? Yes 61

    Sectors: Banking

    Difficulty rating 80.0 / 100

    Interview process

    Firstly, I was asked to talk about myself, talk them through my CV. Then we moved on to the next stage asking me a duple of competency based questions focusing on team work, attention to detail, motivation, strengths and weaknesses, and finally, my overall interest within the banking and financial services sector. I was asked to perform a role play over the phone between me and the recruiter (playing the role of a fictive client), assessing a PPI claim and gathering correct information then send it back in a form of summary. The first format was a conversation and role play over the telephone and then assessment centre where I had to assess and analyse, provide findings and reasons, and initiate final decision on a PPI claim.

    Most difficult question

    The main difficult question was related to the suitability and eligibility of the clients in order to correctly assess the PPI claims. I got stuck as suitability.

    Interview tips

    Make sure you read all the case studies and you fully understand the eligibility and suitability criteria for PPI claims. The initial pack comes with about 12 case studies. Each different PPI claims which have already been assessed. Ensure you read each and one of them and can answer all questions concerning the eligibility and suitability criterion. Without knowing this you would not be able to perform the final task int he assessment centre.

    Experiences at the assessment centre

    At the assessment centre we had a case study, a fictive PPI complain on behalf of the client. Our role was to analyse and present the findings of the case and on what grounds the client initiated the complaint. IN form of a letter we had to write all findings and respond to the customers each pint. Analyse the suitability and eligibility of the client and determine whether he was indeed mis-old the PPI or not. Decide whether to upheld or reject the case and explain in an official letter (template provided) as to how we came to that decision. Also perform the required calculations in rode to decide the amount needed to be refunded for the client.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 3/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 5/5
  • Mortgage advisor

    2.4286/5 | Interview date: July 2014 | Job offer? No |

    Was this helpful? Yes 7

    Sectors: Banking

    Difficulty rating 40.0 / 100

    Interview process

    My initial application was via the internet, where I filled in an extensive application form, then was invited to undertake internet based assessments. These involved numerical tests, situational judgement tests, and psychometric tests. I was then invited for a face to face interview at the location of the job. The face to face interview lasted around an hour, I was asked questions about my previous experience, including typical interview questions ("when have you provided excellent customer service?"), etc. It was quite a relaxed interview, and afterwards I was shown around the premises.

    Most difficult question

    Questions about my previous work experience which I have not been met with, such as situational aspects like dealing with difficult customers, which I rarely experience.

    Interview tips

    Revise typical interview questions, it is certainly worth Googling common interview questions and answers, as the questions are very general to your previous experience. The hardest part was the online assessments, particularly the numerical tests, which were not difficult, but the time limit makes them very difficult to answer. I'd also recommend reading around the role and the company.

    Experiences at the assessment centre

    Face to face interview.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 3/5
    • What was your overall impression of the selection process? 1/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 5/5

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