Retail Interview Questions

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  • Commercial Pharmasict

    4.2857/5 | Interview date: July 2018 | Job offer? No |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 40.0 / 100

    Interview process

    The initial stage is an online assessment which consists of three stages including 1) Numerical Reasoning Test – This is a multiple choice test 2) OPQ (Occupational Personality Questionnaire) this is a self-report questionnaire and finally 3) Graduate Scenarios – This test is designed to assess your judgement.

    The next stage is the assessment day which is split into 4 tasks. The one-on-one interview was with one of their seninor staff at the Boots headquarters. The experience itself was quite calm because my interviewer was chatty and relaxed. I felt that even though I was still under pressure to answer questions, the process was not as daughting as I expected.

    Most difficult question

    Describe a situation when you have had to strive for something to achieve the outcome you want?

    Interview tips

    Ask loads of questions about the role and the company to show how much you’re interested. Also build up some knowledge to demonstrate commercial awareness - they look out for that in their candidates.

    I do not live near Nottingham so I travelled their the night before and stayed in a hotel which I would recommend if you do not live nearby.

    Experiences at the assessment centre

    The assessment centre was full day from 8.30am-4.00pm at the Boots head office in Nottingham. Straight away I felt at ease because the other candidates were really lovely and the staff at Boots were very welcoming.

    We were given a de-breif about what the day would entail and then split into two groups of 4. My first task was the one-on-one interview, followed by a negotiation task. For this task, we had 30 minutes to read a booklet on a pharmaceutical store that wants to introduce a new drug. There was infomation on the local population, the store itself, the side effects of the drug and the costs involved. We then ask to be the pharmaceutical sales representative and needed to pursade the local pharmacist to stock this new drug. We had 15 minutes to convince the ‘pharmacist’ to stock the drug. This was in a private room with one assessor and the other actor.

    We then had a lunch break. The next task was the group presentation, we were given 5 scenarios with 5 options for solving the situation, we had to make a group decision within 5 minutes and were observed by 8 assessors sat opposite us. My group were really nice so everybody managed to have their say for each of the scenarios.

    The final and probably the most difficult task was the analysis & presentation task. We had one hour to analyse a booklet of information on how we would introduce a new business venture, in my case this was a wine club. We were given a lot of infomation to analsye in a short space of time, we were allowed to make some notes and then prepare a presentation to present to one of the assessors. We were then asked questions about our winery idea.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 4/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 4/5
  • Manager

    5.0/5 | Interview date: May 2018 | Job offer? Not yet |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    In my telephone interview it lasted 15 minutes i was asked a series of questioms which included why I want to work for Decathlon? For this question you need to know why you want to apply for this position.
    My retail experience? Link your previous roles to this and do not talk about irrelevant roles.
    Which sports were my favourite?
    Have I shopped in decathlon before?
    Do I know what the job entails?

    Most difficult question

    I think the most difficult question was why did I apply for the role and what could I bring to it.

    Interview tips

    Research the company properly and the job role I never dis this fully so when I had the telephone interview I realised it was not the right position for me, possibly go to the store and ask questions to get a bit more knowledge of the role.

    Experiences at the assessment centre

    It was a telephone interview

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Store Management Graduate Scheme

    4.8571/5 | Interview date: March 2018 | Job offer? Yes |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 40.0 / 100

    Interview process

    There are 3 stages pre-assessment centre:
    1. Online application form, including competency questions. Tailor your answers to Tesco!
    2. SHL verbal, numerical & situation tests. Standard schamdard.
    3. Video interview: motivation & competency. You get a whole week to record and re-record, so be a perfectionist!

    Most difficult question

    Describe a time when you stuck to your beliefs, even though it was unpopular.

    Interview tips

    1. Unseen presentation.

    There are a few things you need to do. You're marked on them all. Firstly, stay calm, confident and hold your nerve under questioning. It helped me to think of the assessors as colleagues rather than examiners. Second, answer the question! Explicitly root what you're saying in all of the task's objectives and information, and in the company's values. Third, you'll need to think innovatively beyond the information you've been given. This is where understanding the industry and reading Tesco's yearly report will help! Fourth, know beforehand the general structure of a presentation. Don't forget to acknowledge the pros of the options you didn't take, and tackle the cons of the options and choices you did!

    2. Group exercise

    Half the marks here come from working with people well. That means you've got to put your points across and argue them out. Have opinions on each project and articulate them. Be willing to compromise. If you disagree with someone, remember to start your rebuttal by fairly summarising the person's viewpoint. Secondly, you need to draw everyone in. Ask each person for their opinion at some point. Ask or feedback on your ideas. Be positive, generous, let others speak. If someone's being unclear, ask them what they mean.

    The other half of the marks come from saying intelligent things. Stay unswervingly focused on the objective, the criteria, the company's values. Keep those front, central, and explicit. But also make imaginative moves with the information you've been given. As with the presentation, that's much easier to do when you know about the industry.

    3. Interview

    Pretty standard competency and motivation questions. If you look these up and practice lots then you shouldn't be surprised by anything.

    4. 3DCV

    Tesco's not quiet about its own values, its passions, its style with colleagues and shoppers -- so make sure your attributes match theirs.

    Also, they ask you to get creative. The easiest thing is to bring some objects and use them as talking points: the shoes you used to climb Kilmanjiro for charity (trying to make the world a better place), the boots you play football in (teamwork), the shoes you wore during an eye-opening summer placement (passionate & driven) etc. That works just fine.

    Experiences at the assessment centre

    The day was very relaxed. The assessors were fine and the graduate scheme coordinators are lovely. There were 3 (maybe 4) parts.

    1. Unseen presentation. 40 minutes to prepare; 10 minute presentation; 15-20 minutes of questions afterwards. I was given a pack of information on three projects. My task was to pick one of three projects for the company to focus on, to explain why that one best aligned with the company's values and objectives (e.g. innovativeness, customer experience, turning a profit). I then had to outline how I'd implement the project practically.

    2. Group exercise. 30 minutes to prepare alone; 30 minutes discussing in a group. This was very similar to the presentation. We were given a pack with information about six projects, and had to pick three of them according to some criteria and the company's values.

    3. Interview. Motivation questions (why Tesco? why stores?) and competency questions.

    4. 3DCV. A 10 minute presentation at the start of the interview. They ask you to talk about who you are, your achievements, strengths, values, passions, and style of interacting with others.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    4.4286/5 | Interview date: December 2017 | Job offer? Not yet |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    The lovely staff members were very welcoming.

    The interview was made interesting by other exercises that not all recruiters do, it
    wasn't too formal as people are dressed in sports clothes which made the atmosphere more appealing to me.

    I was able to learn about the company and it was interesting to see their core values, what they can offer and what I can possibly be a part of.

    Most difficult question

    Being asked to compare yourself to a cartoon was quite tricky.

    Interview tips

    maybe make sure more people attend the assessment day.

    Some staff members were more involved than others, so it would of been nice to have spoken to them individually as well. Other than that, I don't have any other advice - the morning was a pleasant interview!

    Experiences at the assessment centre

    It was made fun with different activities which appealed to me and the
    group exercises were fun and interactive.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 3/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Assistant Store Manager

    3.7143/5 | Interview date: August 2017 | Job offer? Yes but declined |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    I was interviewed by two people from HR, who were both very friendly. They asked how I thought the assessment centre had gone and if I had been myself. They then asked me some questions about how I might react if certain situations came up on the job, so what would I do if there was a very experienced member of staff on my team who wouldn't respect my opinion. I was then asked how I would fit into Toys R Us not having had any retail experience. I was also asked what would I bring to the store and what is my managing style. The questions were not too difficult and the interviewers were pretty friendly.

    Most difficult question

    What would you do if a member of staff refused to carry out a task that you assigned to them?

    Interview tips

    Come to the assessment centre dressed to impress, so many people were dressed too casually and none of them got through to the interview stage. Stay positive during the interview and don't hesitate to ask questions. Be enthusiastic to answer any questions they give you and volunteer yourself for tasks. Make your voice heard in the group tasks so that they know you are able to give an opinion.

    Experiences at the assessment centre

    I was told the assessment centre was going to be 3 hours long, but actually I was there from 10am to 3pm! This was however because I was chosen for a panel interview after the group activities. There were 20 or so people and we had to complete group tasks as well as introduce ourselves to the group and explain why we wanted to work there. We also had a task to talk positively about a certain 'subject' for a minute which puts you under pressure. The assessment centre had people of varied experience as I'm a graduate myself but some people were applying for a higher role and had years of retail experience! This actually helped me out as they were good support and had good knowledge in the group exercises. We then had a Q&A session afterwards when everyone could ask their questions and we found out lots about the job itself and the company's values. They were very open about the commitment you have to make for the company which I thought was great. At the end, they asked a few people to stay behind stating it was to 'clarify some things on their CVs' but it was actually to give them a one-to-one or panel interview.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 3/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 2/5
  • Sports Leader

    5.0/5 | Interview date: August 2017 | Job offer? Yes |

    Was this helpful? Yes 1

    Sectors: Retail

    Difficulty rating 40.0 / 100

    Interview process

    The person who called me was very sympathetic and assertive. I think it was a good opportunity to a fist contact and impression. The interviewer tried to show how works the brand, which is its point of view, vision and another important informations and asked if we really would like to part of this.

    Most difficult question

    Why did you decided to work for Decathlon if it is a different job of your graduation?

    Interview tips

    About the telephone first interview, try to be clear and honest. To the second part, which is another interview and team group work, it is advisable wear comfortable clothes and shoes or trainers and be prepared to work with different persons.

    Experiences at the assessment centre

    It was in a good place near one of the Decathlon Shops, which is very interesting because make possible take a look around the shop, the products and to see how everything works.
    The interviews and dynamics happend in in a comfortable office, were very interesting and exciting. We could feel about the idea of team work proposed for Decathlon.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    4.7143/5 | Interview date: July 2017 | Job offer? Yes |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    Interviewed with the manager of the store I was applying to work in. The conversation has always been pretty casual, and the manager has tried to make me feel comfortable from the start. It lasted around 1 hour, and I have been asked various questions regarding my cv, previous work experience, difficult situations I found myself in (job wise) and how I delt with them, and other more generic questions about my skills for that job, hobbies, ecc..

    Most difficult question

    Describe me the job position you're applying for as if you were interviewing yourself/What skills do you think you should need to do this job.

    Interview tips

    Stay calm and always answer the questions, even though you're not sure of what is the best answer. The interviewer will always try to throw you a bit off to see if you're capable of dealing with stressful situations, so just relax and speak your mind.

    Experiences at the assessment centre

    Didn't have to go to an assessment centre.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 4/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    5.0/5 | Interview date: July 2017 | Job offer? Yes |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    First I went to the recruiting day where I interacted with other candidates and I also had an one on one interview. The entire day was really interesting, informative and practical. It was an enjoyable environment.

    I also had the unique opportunity to experience one day in the store where I could meet more people and especially, I had a clear understanding of the job and its responsibilities. This was the best part for me. Few companies offer this "real" experience as part of the recruiting process.

    Most difficult question

    The difficult part is to evaluate if your own characteristics match with company's culture. Whenever you realize Decathlon is the right company to you, everything will be enjoyable and you will not face major difficulties.

    Interview tips

    Just be yourself. The company has a friendly and open culture which facilitates your performance during the recruiting process.
    It is important to search about the company and check if your personality match with Decathlons' culture. Furthermore, the most important thing is to be passionate about sports. This is what leads the company and its employees.

    Experiences at the assessment centre

    It was a normal space. Nothing special that would make the candidates more stressed or tense. We spent most of the day in one of the rooms and we also spent some time inside the real store.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    4.8571/5 | Interview date: May 2017 | Job offer? Yes |

    Was this helpful? Yes 1

    Sectors: Retail

    Difficulty rating 80.0 / 100

    Interview process

    I first had a 5-10 minute phone interview at the end of which I was invited to a recruitment day. The recruitment day began on time with a presentation on the company, it's values and the role I had applied for. The interview panel was made up of two store managers and a department manager (the role we were applying for) from one of the recruiting stores. We were then split into groups of three and asked to go onto the shopfloor and select a product. We then had to prepare a presentation on why we had selected the product and demonstrate it/ perform a sales pitch. If nothing else I improved my tent building skills.
    After this we rejoined as a big group for a task. We were a town council and had to unanimously decide how to spend a grant, we each had been given an idea to put forward. After this we were left alone while the panel decided who would be staying for individual interviews in the afternoon and who had been unsuccessful. The two of us who stayed for the afternoon were taken for lunch with the panel before our interviews. The interview lasted around an hour, with a very broad range of questions. Later that day I was informed by phone that my application had been successful.

    Most difficult question

    I cant remember many of the questions but there were lots that required me to reflect on past situations

    Interview tips

    Research the company before the interview as you will likely be asked about it. Be confident and energetic but most importantly listen to what is said to you, and think about what the interviewers want/are looking for.

    Experiences at the assessment centre

    The assessment centre was one of their stores, part of the day was spent on the shopfloor and part in an office section upstairs. Everything was arranged and set up before we arrived.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    4.7143/5 | Interview date: April 2017 | Job offer? Yes |

    Was this helpful? Yes 0

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    It was a relaxed face to face interview with the store manager and a department manager. They wanted to know more about my personality and experience to see whether I would be a good fit. They were both friendly and made me feel at ease. More specifically I was asked about previous management experience, why I wanted to work at the company and what I thought I could bring to the role.

    Most difficult question

    I was asked to walk around the shop floor and pick 3 good things and 3 bad things about the store. This was a good exercise as it made you think on your feet and gave them an insight into how I thought.

    Interview tips

    Make sure you understand the core values of the company. They are key to how the company is run and the products designed and sold by Decathlon. In the interview make sure you let your personality shine through. The company wants passionate and energetic and it is important this comes across in the interview.

    Experiences at the assessment centre

    There was no assessment centre, I had to complete an online application. Once I had passed this stage I had a short telephone interview before being invited in for a face to face interview at the store.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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