Management Interview Questions

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  • Graduate Management Trainee

    1.4286/5 | Interview date: March 2019 | Job offer? No |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    I had a brief telephone interview to discuss what the role was and I was asked questions about my education as stated on my CV. I was also asked why I was interested in the scheme and my motivations to have a role in management, and more specifically in the care industry itself (as that is the primary focus of CCS).

    Most difficult question

    Why the care industry? What do you want out of the scheme?

    Interview tips

    Ask questions in the Q&A sessions. They have time for lots of questions so ask anything. Don't worry about bringing your CV because they will have a copy on the desk. Don't panic, the day was relaxed, although smart. Lunch was nice, so get there quick!

    Experiences at the assessment centre

    The assessment day was inefficient. Firstly, I was only invited to attend the week before, leaving me little time to request time of work and plan my travel arrangements (which we were to receive no re-imbursement for). We were required to be there at 9am for a 9:30 start. The email I received about the day detailed we would all have group activities and our presentation until lunch at 12/12:30. I was told, after lunch some people would be invited to stay for the afternoon session, which was to involve a panel interview. On the day, we started and "ice breaker" where everyone had to stand at the front and introduce themselves with their name, where they live, their university and degree subject/s and their proudest non-academic achievement. After that were presentations from 2 employees of CCS, a graduate already on the scheme and the CEO. These were also question and answer sessions. After this, we completed a 10 minute group activity in groups of approximately 10 people (5 mins alone, 5 mins group discussion) while they wandered around making notes. We were provided with lunch at 12:30. After about an hour, were told that one group would be invited to do their presentations first so the other groups were free to "go for a walk" for an hour. I was in this first group so I gave my 3 minute presentation, was asked one question by the panel of 4 (all men). My group were eventually dismissed at approximately 2pm with the promise of a response the following day of whether we were being invited to the interview at a different location on a different date. I was disappointed in my 14 minutes of activity for the day and that my expectations of the timetable of the day weren't met.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 1/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 3/5
    • What was your overall impression of the selection process? 1/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 1/5
    • Did you want the role following your interview? 1/5
  • Management Trainee

    4.8571/5 | Interview date: March 2019 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    Initially I completed an online application which is very straightforward.

    Afterwards I then received an email regarding arrangements for a phone-call interview with the recruitment officer. The phone call consisted of mainly competency based questions all focused on the company's core values. As well as a bit of a background about yourself and why you would like to work for the company and what you already know and can bring to Enterprise. They are looking for individuals who have the ability and experience to be able to manage a branch further along the line. It is essential that you have the experience and personality to become leaders and have leadership qualities. As well as customer service and sales questions. Mainly based on your experience within your previous jobs or university for example. Therefore I'd recommend you do your research on the company and why you chose this role as well as what you could bring to the company. I then received an email stating that I passed that stage and the next stage was a face to face interview with the recruitment officer (same person who I had the telephone interview with)

    The third stage was the interview with the recruitment officer at the head office. This was around a 45 minute interview consisting of more competency based questions. Very situational questions whereby you had to give an example of where you showed a particular competency ( leadership/flexibility/excellent customer service/work ethic/communication). Very similar to the questions asked in the second stage. I then received my offer to the next stage via email which was the visit to the branch.

    The fourth stage was the branch visit followed by a one to one interview with the branch manager. The branch visit lasted 3 hours, the first two hours I was shadowing one of the employees. This stage you really got a feel of what a day is like at Enterprise. It is very fast paste, the staff there were all really friendly and i was welcome to ask questions whenever I wanted. I went out with one of the employees to deliver cars whereby I got a feel of talking to customers who I was delivering the cars to as well as was able to ask questions and was provided with a lot of information. I'd advise you to ask a lot of questions you may have at this stage about the general routine of the day at what it is actually like at the branch from an employee's perspective. The last 45 minutes then consisted of an interview with the branch manager. This again is identical to the previous interviews, whereby you are asked competency based questions and what made you pick Enterprise. This is stage where many people decide they actually would want to work here as you are told from the start it is a very fast paced job, long working hours 50+ but is a great opportunity for you to progress internally within the company. Everybody starts off as a Management Trainee which was is really nice because everyone you meet at the company has started off in the position you are. The branch manager told me then and there that he was happy to put me through to the next stage which was the assessment centre.

    Fifth stage was the assessment centre (wrote about below)

    Most difficult question

    The most difficult question I had to answer would be " After visiting the branch, what was one thing about Enterprise that you didn't like?"

    Interview tips

    I would definitely advise you to be yourself is my most important advice. During the assessment centre, you are NOT competing with the other candidates for the same location. They are simply testing you on how you work with others.

    Do your research on the company and make the most out of the branch visit to know whether you are up for this role. They are explicit from the very start that you need to be flexible with your working hours because it isn't like your normal working job. You can be working 55+ a week. It is also a very fast past job where every day is different.

    Use your experience to your advantage. All the questions are based on your previous experience and your knowledge in how you would deal with situations based on the core competencies so go over the competencies and think of answers you could come up .

    Experiences at the assessment centre

    I arrived at the head office for the assessment centre at 8:45am and met the other candidates in the waiting room (there were 11 of us) so got to talk and get to know them. We were then taken into the meeting room whereby we had a short presentation about the company and what was expected off us. We then met all of the area managers and had an icebreaker whereby we had to stand up introduce ourself, tell them a fun fact about yourself and what we could bring to the company.

    We were then split into two groups. My first exercise was role play based exercise where we was given two scenarios, we had 10 minutes to prepare our answers individually and then we had to sit in one to one with an area manager whereby they were acting as the customer and you was the branch manager. The first scenario was a customer service based on whereby the question was " You've overheard a phone call that a conversation whereby a customer is returning a car and is not happy with the rental at all. You then as the branch manager have to prepare a conversation with this customer upon their arrival ". With this question I would be apologetic with the customer and to make sure that they are happy leaving the branch. I was a little confused as to whether I was able to make the decision regarding altering the payment that had to be originally paid. However, during my feedback I was then told that the reputation of the brand was very important and that you are able to disregard them paying for a for the rental (if a reasonable amount) to ensure that they leave happy (this is essential). This question is testing your customer service skills and how you likely to be in a situation like that ( the manager will not hold back with how unhappy he is as the customer, so be prepared). The second question was a sales based whereby a customer has come in to collect a Group A car and you had to try and upgrade them to a Group B car for £10 extra per day. I received some good on this question. So I personally got speaking to the customer about why there were renting the car and fitted a group B car to their experience and why a group B car would be beneficial rather than a group A . Talking about more space, built in sat nav, bigger boot space for luggage, bigger engine size etc. However, the customer did not want to pay an extra £10 per day as they thought it would be too much. Therefore, making the customer feel as if they are getting a good deal by lowering the price is something you could do, to make the customer feel special and this would be beneficial to you as the employee as well in terms of commission. My advice would be to be enthusiastic, they are not expecting to you know the details of these cars in terms of the features but are just looking for general pointers of you as an individual.

    The next exercise was a group discussion whereby you were split into groups of about 6 people and given some information about cities and marketing expenses. you then had to discuss as a team which place you thought was be best to open an Enterprise branch. based on the information you were given you had to say why you thought this place would be a good place and the opportunities that were available in this place. You then as a group had to present this to the areas managers and explain how much you had spent. I would recommend to be quite vocal in this activity but not too much. Show that you do have some good ideas however listen to the other people in your group as well. The managers are looking for a little bit of leadership in this activity as well as good communication skills.

    The next activity was a day in the life of task as a branch manager. You was given about 30 minutes then once you'd made the schedule you had to present it to the manager and justify it, along with get asked questions which may indicate flaws that you hadn't thought of in the plan. you had to plan the schedule of two employees and you was given other information on emails regarding some maths questions and an employees not being able to turn up to work. As well as customers who had to be picked up at certain times and you had to schedule these pick ups for different customers taking into consideration how long it would take to get to the customer and back before picking up another. Then you had to present it to an actual manager and justify why you had planned this schedule in the way you had. I actually did a part of this question wrong in which I found out when the manager had told me. So my advice is to make you read ALL parts of the information provided and make sure you know exactly what you are doing.

    The final stage was a one to one interview with an area manager. They firstly asked about how you found the experience at the branch visit and the assessment centre in general. Followed by again a lot of competency based questions (very similar to the previous interview questions). They also asked if you was flexible to move locations which is again one of the core competencies of the company. So for me they asked me if i willing to relocate to the airport if they needed me to.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Area Management Graduate Scheme

    5.0/5 | Interview date: February 2019 | Job offer? Not yet |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The interview consisted of 10 questions. I was given 30 seconds to prepare an answer for each, and had a time limit of either 30 or 60 seconds to answer. A lot of the questions were ones that I had previously viewed on here. They start by asking your name and what region is your first choice. They then ask where you live, about your degree and what you’re currently doing. They ask why you want to apply to Aldi. What are your short, medium and long term goals and expectations during the scheme. Why you are a good candidate for the role. They ask you to describe something ambitious that you have achieved and how. How you have set yourself high standards and how you achieved this. Something interesting that you found out about Aldi.

    Before the interview, you are given help videos, advice and a practice question. Make sure you have some answers prepared as it’s very challenging to think on the spot so quickly! Also have a pen and paper handy to jot down ideas.

    Most difficult question

    Explain a situation where you set yourself high standards. How did you achieve this?

    Interview tips

    Do your research and make sure you’re prepared as the videos are very fast and don’t allow much time to plan an answer. The recruitment stages are very fast, I have found out whether I was successful during each stage within a few days, so be prepared to make time for assessments as you’re only given 5days to complete it before the link expires.

    Experiences at the assessment centre

    Have not got to that stage yet.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    5.0/5 | Interview date: August 2017 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The first part of the interview was over the phone, it was a getting to know you and go through my CV and what position was I was in. As I was successful in the first part, the second half was meant to be at a group interview but due to not been able to attend they were able to get me in the day after to have a one to one interview with the store manager. I got an email a day later asking me to come back to talk to other department managers which were interviewing me to see if I would fit the role right and that I have managerial traits, energy and team work ethics.

    Most difficult question

    Where do you want to be in 5 years time and what results would you do to get there?

    Interview tips

    The only practical advice is to have a little structure when it comes to the third interview with the two department managers, even though I did like how to relax it was, it was just a little nerving when I knew there wouldn't be a structure

    Experiences at the assessment centre

    the assesment on how i would fit in to decathlon was great and a good experience

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Manager Trainee

    1.5714/5 | Interview date: July 2017 | Job offer? No |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    So I initially started with a one to one interview with a recruiter. The recruiter was really nice and made me feel comfortable and took away my nerves. The interview was just finding out about me, my experiences, education etc. I received good feedback and some advice on how to improve but was successful and was put through to the next stage, Branch Interview.
    On this day I was there for a couple of hours and shadowed one of the current trainee managers and interacted with customers, went on drop offs and pick ups and just got an understanding of how the company ran. After this the branch manager took me through for another one to one interview and asked me similar questions to the ones in my first interview, next day my recruiter called me back to tell me how fantastically I did and how impressed he was with me and that they really liked me so I'm through to the final stage, Assessment Centre.

    Most difficult question

    You would typically have to work 55hours + a week, how do you feel about that? (It's a bit of a weird question to be honest, what do you respond to that?)

    Interview tips

    I would say really think about if the job is worth the time and potential money you will be investing into the interview process. I had to book a nearby hotel to make it to the interview on time and then be told I was unsuccessful after all my efforts!

    Experiences at the assessment centre

    On this day, I was with 7 other candidates and had to be there at 8am,
    We started by doing a quiz which is where prior research would've come in, I was fully prepared and was the only one who put up my hand for a few of the questions.
    We then were introduced to area managers and given a cheap and shitty breakfast which didn't even look edible may I add, after that we had to do sales and customer service role play with one of the area managers, which I got good feedback from. We then had to do a 'morning meeting' with two of the area managers. We had to motivate them and get them going. Discuss figures, targets and aims etc. Again at the end of it I received some good feedback that I was energitic, bubbly and made them smile. We then had to do a group discussion with the rest of the group, we each were given an initiative to pitch and between us had to decide to which one to go for then pitch it to the area managers. This is where we had to be involved etc. Lastly we had another one to one interview with an area manager asking the same questions as all the other one to ones and finished at 2pm. It was a very long day and pretty hard to keep energy up especially because there was ALOT of waiting around through ou the day. We were told we would receive a call the following day to find out wether we got the job or not.

    On my call back, they told me I was unsuccessful because I wasn't oozing with confidence, which I find is completely unfair because I received a lot of good feedback from various people in the company during my stages.

    The presenter Raj, was talking about how when she first started she disputed washing cars, setting off a negative thought in everyone's mind. I was then with another candidate who came unprepared, didn't bring a pen or a notepad and kept pulling his phone out during the day!! Had a really foul attitude and was sitting like he just didn't care and I later discovered he got the job. There were many of us in the room who visibly really wanted the job and a few of us didn't get it. And yes I know we are not competing against each other, I just find it unfair and disheartening that you could get all this way and really proving that you want it and sell yourself for an a****e like this guy to carelessly walk in and get it. I'm so gutted and upset at the company but I guess all blessings are disguised.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 1/5
    • What was your overall impression of the selection process? 1/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 1/5
    • Did you want the role following your interview? 1/5
  • Graduate Management Trainee

    5.0/5 | Interview date: June 2017 | Job offer? No |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    The entire process was well communicated to all of the candidates from beginning to the end. I was very aware of where I stand, what was expected of me and details information about the company.

    The telephone interview was simply competency questions and very informal. Once you passed this stage, you had a day spent at your local branch shadowing the staff to see first hand what the role involved which was very interesting. You then had a one to one informal chat with the branch manager.

    Most difficult question

    The most difficult question was adapting yourself into the company's core values and explaining how as an individual you had some of these core values.

    Interview tips

    Be yourself, they want people who are genuine, leaders and team players. Being a leader is what the role involves but being a team player also plays a big role in the type of candidate they are looking for.

    At the assessment day, ensure to make yourself noticeable and be vocial enough and take part in all of the activities.

    Experiences at the assessment centre

    A variety of different tasks both group and indivdual based all of which included what the role would involve day to day. This was slightly more difficult than expected but it was fun and very different from other companies as you are more engaged with everyone.

    Furthermore, an interview with the general managers with a variety of different competency based questions.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Management Trainee

    4.7143/5 | Interview date: June 2017 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    After applying online, I shortly received a phone call (which turned out to be a phone interview) of which involved some questions about my background, what I know about enterprise, what I do and have done etc. The phone call ended with an invitation to a face-to-face interview.
    The face-to-face interview involved plenty of competency based questions. Additionally, this stage talked briefly a bit more about the specifics of the role. At the end of the interview, I was invited to attend a branch visit to the branch I had applied for.
    The branch visit involved meeting all the employees at the branch, and shadowing several employees for an hour or two before a interview with the branch manager at the end of the visit. This was the most informative stage of recruitment, as I was able to witness the specifics of the role I was applying for. After the branch visit had ended, I was informed a week later by phone call that I had been invited to attend an assessment centre.
    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.
    The next day I received a phone call from the area manager of the branch I had applied for offering me the position.

    Most difficult question

    The most difficult question I received was at the branch visit, of which the branch manager asked for a time where a customer had complained to my face about the service I personally had provided. This was the only question I failed to answer.

    Interview tips

    Be confident with your attributes.
    Learn the values of the organisation and try to relate your answers to these values.
    Ask as many questions as you can, the company enjoy people who are inquisitive and want to learn more about the company.

    Experiences at the assessment centre

    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    5.0/5 | Interview date: May 2017 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The interview was focused on discovering if I was a good fit for the company, and whether my values matched Decathlon's values, rather than my prior experience and skill set. Both managers were very friendly yet professional and created a comfortable environment for me to be able to present myself.

    Most difficult question

    Describe a time when you have tried and failed at something. Explain what you have learnt from the process.

    Interview tips

    Research and explore what the company looks for in their staff members before you apply or attend the interview, as they prefer to recruit the right types of people rather than those with the most experience.
    Be prepared to back up claims about yourself with examples.

    Experiences at the assessment centre

    Group activities and presentation

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Customer Service Manager

    5.0/5 | Interview date: April 2017 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The company policies are well describe, it's dynamic interview with different type of questions, with friendly approach that make you feel comfortable during the process, the interview is tailored to the vacancy that needs fulfilling.
    The application process is also efficient and you have a quick answer.

    Most difficult question

    Which are the main reasons that made you apply to work for Decathlon?

    Interview tips

    I'd like to see group interviews as part of the interview process. It's another way to show some skills and behavior, as for example team work that they can only be explained but not shown with a one to one interview.

    Experiences at the assessment centre

    Organised

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Trainee Manager

    1.7143/5 | Interview date: February 2017 | Job offer? Not yet |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I initially had a telephone interview which asked some basic questions like when I graduated and what I was doing. I was then asked to arrange a Skype interview for the following week. I have never used Skype so found the second interview a little uncomfortable and I could constantly hear my voice echoed from the feedback on the interviewers side. I didn't really see the point in a Skype interview as opposed to a face to face or extended telephone interview, especially as most of the questions asked I had already previously answered in the first interview. Because of this I got the impression I wasn't being listened to the first time round and thought that dragging out there questions over a two step period was unnecessary and a waste of time. I kept being told to adjust the camera and the signal kept cutting out, it was just a very awkward experience.

    Most difficult question

    I was asked to give an example of a time I gave great customer service so I gave an example of when I helped a blind wheelchair user around a supermarket and into her taxi which is obviously not in the contract of a checkout operator. I took some time describing in detail all the things I helped this customer do but my interviewer just dismissed it as something I should have been doing as part of my job anyway (far from the truth) and not relevant. At this point I decided to end the interview myself.

    Interview tips

    When they ask you to discuss what you thought about the values of the company make sure you mention the customer service one. When I got asked I got the impression that I did not need to list all 7 values as we were on limited time so I only addressed a few and gave my opinion on why I agreed with them but this again was dismissed by my interviewer who pulled me up on "forgetting about the customer service value" (I wasn't aware there was a quiz?)

    Experiences at the assessment centre

    Unfortunately I did not make it this far. I have heard good things about the company so I was disappointed my experience wasn't a good one, I guess it all depends on who is interviewing you.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 2/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 1/5

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