Management Interview Questions

Viewing 1 - 10 of 35

  • Department Manager

    5.0/5 | Interview date: August 2017 | Job offer? Yes |

    Was this helpful? Yes 1

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The first part of the interview was over the phone, it was a getting to know you and go through my CV and what position was I was in. As I was successful in the first part, the second half was meant to be at a group interview but due to not been able to attend they were able to get me in the day after to have a one to one interview with the store manager. I got an email a day later asking me to come back to talk to other department managers which were interviewing me to see if I would fit the role right and that I have managerial traits, energy and team work ethics.

    Most difficult question

    Where do you want to be in 5 years time and what results would you do to get there?

    Interview tips

    The only practical advice is to have a little structure when it comes to the third interview with the two department managers, even though I did like how to relax it was, it was just a little nerving when I knew there wouldn't be a structure

    Experiences at the assessment centre

    the assesment on how i would fit in to decathlon was great and a good experience

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Manager Trainee

    1.5714/5 | Interview date: July 2017 | Job offer? No |

    Was this helpful? Yes 9

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    So I initially started with a one to one interview with a recruiter. The recruiter was really nice and made me feel comfortable and took away my nerves. The interview was just finding out about me, my experiences, education etc. I received good feedback and some advice on how to improve but was successful and was put through to the next stage, Branch Interview.
    On this day I was there for a couple of hours and shadowed one of the current trainee managers and interacted with customers, went on drop offs and pick ups and just got an understanding of how the company ran. After this the branch manager took me through for another one to one interview and asked me similar questions to the ones in my first interview, next day my recruiter called me back to tell me how fantastically I did and how impressed he was with me and that they really liked me so I'm through to the final stage, Assessment Centre.

    Most difficult question

    You would typically have to work 55hours + a week, how do you feel about that? (It's a bit of a weird question to be honest, what do you respond to that?)

    Interview tips

    I would say really think about if the job is worth the time and potential money you will be investing into the interview process. I had to book a nearby hotel to make it to the interview on time and then be told I was unsuccessful after all my efforts!

    Experiences at the assessment centre

    On this day, I was with 7 other candidates and had to be there at 8am,
    We started by doing a quiz which is where prior research would've come in, I was fully prepared and was the only one who put up my hand for a few of the questions.
    We then were introduced to area managers and given a cheap and shitty breakfast which didn't even look edible may I add, after that we had to do sales and customer service role play with one of the area managers, which I got good feedback from. We then had to do a 'morning meeting' with two of the area managers. We had to motivate them and get them going. Discuss figures, targets and aims etc. Again at the end of it I received some good feedback that I was energitic, bubbly and made them smile. We then had to do a group discussion with the rest of the group, we each were given an initiative to pitch and between us had to decide to which one to go for then pitch it to the area managers. This is where we had to be involved etc. Lastly we had another one to one interview with an area manager asking the same questions as all the other one to ones and finished at 2pm. It was a very long day and pretty hard to keep energy up especially because there was ALOT of waiting around through ou the day. We were told we would receive a call the following day to find out wether we got the job or not.

    On my call back, they told me I was unsuccessful because I wasn't oozing with confidence, which I find is completely unfair because I received a lot of good feedback from various people in the company during my stages.

    The presenter Raj, was talking about how when she first started she disputed washing cars, setting off a negative thought in everyone's mind. I was then with another candidate who came unprepared, didn't bring a pen or a notepad and kept pulling his phone out during the day!! Had a really foul attitude and was sitting like he just didn't care and I later discovered he got the job. There were many of us in the room who visibly really wanted the job and a few of us didn't get it. And yes I know we are not competing against each other, I just find it unfair and disheartening that you could get all this way and really proving that you want it and sell yourself for an a****e like this guy to carelessly walk in and get it. I'm so gutted and upset at the company but I guess all blessings are disguised.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 1/5
    • What was your overall impression of the selection process? 1/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 1/5
    • Did you want the role following your interview? 1/5
  • Graduate Management Trainee

    5.0/5 | Interview date: June 2017 | Job offer? No |

    Was this helpful? Yes 3

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    The entire process was well communicated to all of the candidates from beginning to the end. I was very aware of where I stand, what was expected of me and details information about the company.

    The telephone interview was simply competency questions and very informal. Once you passed this stage, you had a day spent at your local branch shadowing the staff to see first hand what the role involved which was very interesting. You then had a one to one informal chat with the branch manager.

    Most difficult question

    The most difficult question was adapting yourself into the company's core values and explaining how as an individual you had some of these core values.

    Interview tips

    Be yourself, they want people who are genuine, leaders and team players. Being a leader is what the role involves but being a team player also plays a big role in the type of candidate they are looking for.

    At the assessment day, ensure to make yourself noticeable and be vocial enough and take part in all of the activities.

    Experiences at the assessment centre

    A variety of different tasks both group and indivdual based all of which included what the role would involve day to day. This was slightly more difficult than expected but it was fun and very different from other companies as you are more engaged with everyone.

    Furthermore, an interview with the general managers with a variety of different competency based questions.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Management Trainee

    4.7143/5 | Interview date: June 2017 | Job offer? Yes |

    Was this helpful? Yes 3

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    After applying online, I shortly received a phone call (which turned out to be a phone interview) of which involved some questions about my background, what I know about enterprise, what I do and have done etc. The phone call ended with an invitation to a face-to-face interview.
    The face-to-face interview involved plenty of competency based questions. Additionally, this stage talked briefly a bit more about the specifics of the role. At the end of the interview, I was invited to attend a branch visit to the branch I had applied for.
    The branch visit involved meeting all the employees at the branch, and shadowing several employees for an hour or two before a interview with the branch manager at the end of the visit. This was the most informative stage of recruitment, as I was able to witness the specifics of the role I was applying for. After the branch visit had ended, I was informed a week later by phone call that I had been invited to attend an assessment centre.
    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.
    The next day I received a phone call from the area manager of the branch I had applied for offering me the position.

    Most difficult question

    The most difficult question I received was at the branch visit, of which the branch manager asked for a time where a customer had complained to my face about the service I personally had provided. This was the only question I failed to answer.

    Interview tips

    Be confident with your attributes.
    Learn the values of the organisation and try to relate your answers to these values.
    Ask as many questions as you can, the company enjoy people who are inquisitive and want to learn more about the company.

    Experiences at the assessment centre

    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Department Manager

    5.0/5 | Interview date: May 2017 | Job offer? Yes |

    Was this helpful? Yes 0

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The interview was focused on discovering if I was a good fit for the company, and whether my values matched Decathlon's values, rather than my prior experience and skill set. Both managers were very friendly yet professional and created a comfortable environment for me to be able to present myself.

    Most difficult question

    Describe a time when you have tried and failed at something. Explain what you have learnt from the process.

    Interview tips

    Research and explore what the company looks for in their staff members before you apply or attend the interview, as they prefer to recruit the right types of people rather than those with the most experience.
    Be prepared to back up claims about yourself with examples.

    Experiences at the assessment centre

    Group activities and presentation

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Customer Service Manager

    5.0/5 | Interview date: April 2017 | Job offer? Yes |

    Was this helpful? Yes 5

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The company policies are well describe, it's dynamic interview with different type of questions, with friendly approach that make you feel comfortable during the process, the interview is tailored to the vacancy that needs fulfilling.
    The application process is also efficient and you have a quick answer.

    Most difficult question

    Which are the main reasons that made you apply to work for Decathlon?

    Interview tips

    I'd like to see group interviews as part of the interview process. It's another way to show some skills and behavior, as for example team work that they can only be explained but not shown with a one to one interview.

    Experiences at the assessment centre

    Organised

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Trainee Manager

    1.7143/5 | Interview date: February 2017 | Job offer? Not yet |

    Was this helpful? Yes 92

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I initially had a telephone interview which asked some basic questions like when I graduated and what I was doing. I was then asked to arrange a Skype interview for the following week. I have never used Skype so found the second interview a little uncomfortable and I could constantly hear my voice echoed from the feedback on the interviewers side. I didn't really see the point in a Skype interview as opposed to a face to face or extended telephone interview, especially as most of the questions asked I had already previously answered in the first interview. Because of this I got the impression I wasn't being listened to the first time round and thought that dragging out there questions over a two step period was unnecessary and a waste of time. I kept being told to adjust the camera and the signal kept cutting out, it was just a very awkward experience.

    Most difficult question

    I was asked to give an example of a time I gave great customer service so I gave an example of when I helped a blind wheelchair user around a supermarket and into her taxi which is obviously not in the contract of a checkout operator. I took some time describing in detail all the things I helped this customer do but my interviewer just dismissed it as something I should have been doing as part of my job anyway (far from the truth) and not relevant. At this point I decided to end the interview myself.

    Interview tips

    When they ask you to discuss what you thought about the values of the company make sure you mention the customer service one. When I got asked I got the impression that I did not need to list all 7 values as we were on limited time so I only addressed a few and gave my opinion on why I agreed with them but this again was dismissed by my interviewer who pulled me up on "forgetting about the customer service value" (I wasn't aware there was a quiz?)

    Experiences at the assessment centre

    Unfortunately I did not make it this far. I have heard good things about the company so I was disappointed my experience wasn't a good one, I guess it all depends on who is interviewing you.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 2/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 1/5
  • Graduate Management Trainee - Enterprise

    5.0/5 | Interview date: March 2016 | Job offer? Yes |

    Was this helpful? Yes 24

    Sectors: Management

    Difficulty rating 40.0 / 100

    Interview process

    First step was a 45 minute phone interview. This was informal, but did include several competency based questions. These included: 3 things learned about Enterprise during your research, describe yourself, why you want the job etc. Was told at end of phone call that I had progressed onto the next stage, which was the branch interview.

    Branch visit was a very beneficial experience. Consisted of an informal interview based on importance of customer service and past sales experience. Around 20 minutes of interview, then over an hour of touring the branch, observing employees operating within the branch, as well as going out on deliveries or pick-ups with other management trainees. This allows yourself to get a good feel for the job and the day-to-day activities that you will be partaking in.

    Most difficult question

    Most difficult question was to give an example of when you've made a management decision that you were not comfortable making?

    Interview tips

    Make sure to know a lot about the company and what they expect from their employees. Their careers website provide their desired competencies, and it helps to know what they are so you can relate your interview questions to them.

    Experiences at the assessment centre

    Assessment centre lasted from 9am to 4pm, with a lot of waiting around time. First exercise was a logistics exercise whereby you take the role of an assistant manager and have to plan a day at the branch based on info provided. Next was role plays, whereby you have to sell an upgrade and also deal with an angry customer who has damaged the car.

    Following lunch, group exercise where you have to argue your case as to why enterprise should invest in your provided charity. Finally was an interview. No competency based questions were asked, it was basically just to give feedback on the day and describe the job in more detail.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Graduate Operations Manager

    4.4286/5 | Interview date: February 2016 | Job offer? Not yet |

    Was this helpful? Yes 1

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    First part of the process was a phone interview where they asked things like tell me about yourself, why do you want to work for the company? Why hotel management etc.
    Then invited to assessment centre which included a case study, one on one interview, presentation and group exercise.
    One on one interview which was competency based.
    Around an hour long with 6 questions such as describe a time when you implemented a new idea.

    Most difficult question

    Describe a time when you improved efficiency. What happened and what was the response?

    Interview tips

    Be yourself and study up on the company before you go, put in info about them at every opportunity you get, there were many internal candidates when I went so it's important not to be at too great a disadvantage.
    All assessors were very approachable so I would suggest having a few questions ready to ask so you look interested.

    Experiences at the assessment centre

    Case study - given one hour in exam conditions to read through a case study and prepare a 15 min presentation including a SWOT analysis.
    One on one interview - one hour long with 6 competency based as.
    Presentation - given 20 minutes to read through some info on some technology that they are thinking about investing in and you then present your recommendations.
    Group exercise - given information on 3 different strategies to improve sales and must decide as a group the best option.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 5/5
  • Graduate Management Trainee - Nationwide - (Summer 2017)

    4.8571/5 | Interview date: September 2015 | Job offer? Yes |

    Was this helpful? Yes 21

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I think I applied for the position around June 2015. First stage was a telephone interview which lasted about 10 or 15 minutes. It was quite easy and the interviewer asked questions like "what are you doing at the moment?" and "What experience do you have in sales and customer service?" The next stage was a face-to-face interview at their head office based at Heathrow airport.
    This lasted around 45 minutes and asked competency-based questions such as "describe a time when you demonstrated leadership/flexibility/excellent customer service etc". He also asked questions about Enterprise to see if you knew much about the company, so do your research on the company history which you can find easily on their website.
    The next stage was a branch visit to the branch you applied for. This involved talking to all the employees and getting to know them and what the role is like. My advice is to ask lots of questions and be really friendly and positive. Ask if you can make a call to a customer or go out and pick a customer up with them.
    You also have an interview with the branch manager about why you want the job and what qualities you have that are relevant to the role. Again, use the same competency-based examples that you used for the face-to-face interview. Be confident, smile, keep eye contact at all times and give a firm handshake. The final stage was the assessment centre which is described below.

    Most difficult question

    The most difficult question I was asked was "tell me a time when you have been in charge and have had to discipline someone. What did you do?"

    Interview tips

    Do a lot of research into the company about their history and their values. Be passionate about the position and embrace all the challenges. There were a few things that I didn't do so well at the assessment day but they still offered me the position because of my positive character and likeability factor. So be positive, always smile and ask lots of questions at each stage to show your interest in the position.

    Experiences at the assessment centre

    I arrived and met the other candidates in the waiting room (there were 9 of us) so got to talk and get to know them. Then we were taken into a meeting room where we were told about the day and did a few icebreaker exercises. Nothing too challenging.
    First task was the sales and customer service role plays. The sales role play: I had to try and get the customer to upgrade their choice of car and close the deal there and then. Customer service role play: There was an angry customer who hadn't re-filled the petrol in the car he rented and I had to try and get him to pay for the fuel.
    The next task was a morning meeting where you have 20 minutes to read some fictitious information about sales targets and prepare a meeting to two employees. You are the manager and you have to motivate your team and inspire them to work hard and be the best they can be at customer service and sales. One of the employees will be really difficult and look dis-interested. They will do things like play on their mobile phone or put their feet on the desk so you have to 'discipline' them in the best way you think that will motivate them to want to work hard. Give all your energy to this task and be super positive and happy. This was my favourite task of the day as you can completely express yourself.
    The next task was a group discussion where each of you had an initiative and had to try and convince the rest of the group that money should be invested into it. You have a budget as a team so can only select 3 or 4 initiatives so it is important to be vocal and don't sit back and remain in the background. You have 20 mins to come to a decision. Make sure you don't loose track of time.
    Lastly you have a final interview with one of the area managers who have been assessing you all day. They ask you some final questions about yourself, why you want the job, want you think you can bring to Enterprise, and some other things about competencies again. To be honest, at this stage the interview isn't that hard because you have already come so far and know about the company and its values so you are unlikely to go blank. They are really good at responding to you. I found out if I was offered the job the next day.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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