London and Country Mortgages Interview Questions & Answers

My initial telephone interview was with a member of the L&C recruitment team which asked me some basic questions about my CV and I was told what was involved in the role I was applying for. Upon passing that I was told that I would have be required to complete a sales role play over the phone and an online maths test and a time was arranged to complete both of these. The sales role play involved selling a holiday which I was given the details of before the call. The numerical test was a basic online maths/IQ test which had to be completed within a time limit. Upon passing both of these test I then attended a face to face interview. This involved going through my CV and job history in more detail with two of the recruitment advisers and lasted about an hour.

Why I would be suitable for the job. How my past experience is relevant to the job (no previous experience in finance).

Be yourself and answer questions genuinely. The recruitment team are very friendly and happy to help wherever they can.

Face to face conducted with two recruitment managers

My initial interview was with a member of the graduate recruitment team, this was basic questions about my motivation in applying for the job, skills and experience. On passing this I was required to pass a standard numerical test. Following this I was required to pass a role-play telephone interview in which I was required to sell a holiday to a member of the management team using a number of sales techniques. I was then invited into the office where a face to face interview was conducted with two members of staff. Detailed questions were asked regarding my CV, covering letter, motivations and experiences. Interviewers also explained the nature of the job, high pressure sales, working to targets, competition etc. as to assess whether I felt this was something I was comfortable with.

If you were hired to work with London and Country Mortgages which would you say you were more motivated by earning lots of money or by being promoted?

Be yourself throughout the interview process as by the time your face to face interview comes round you get to know interviewers prior to this fairly well on the phone. The face to face interview includes lots of challenging questions regarding other stages of the process, your CV and covering letter and therefore it is important to remain yourself throughout.

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My initial telephone interview was with Jim Selley recruitment manager and lasted about 30 minutes. It was competence based questions where you were asked general questions like why have you applied for the job, where have you were before. What targets have you have to achieve, how successful you were. Examples of where you have worked hard etc. I was then invited to do a maths and English test online. This I found fine, you may want to have google open as there were some word association tests and some unusual words used. I then took part in a sales role play over the telephone where I was asked to play the part of a travel agent selling a trip to mexico, I had to identify which holiday was most applicable and sell it to the caller. I passed this stage and then had another online quiz which was more of a personality test this is very straight forward.
The face to face interview was took by Jim Selley and Geoff Spours contact centre manager. I would definitely recommend you wear shirt and tie as everyone is well dressed as you would expect. I would say theres a greater men to women ratio. The people all seemed nice and friendly.

I don't think any questions were difficult it was more a chance to get to know each other. They asked me about my history and my CV. I asked if they were looking for me to identify anything particular and he said no. I should have asked what is it your specifically looking for me to demonstrate as I felt Jim got a bit closed off when I asked this and he was like no just a general idea of your history. This left me in the dark about what they wanted me to show and I felt I waffled on a bit. I can sell Im a top seller in my current role but nerves got the better of me and all of my facts and figures went out of my head. I was asked about specific results and I actually under sold myself. I think the warmth of the office had a big impact as it was making me feel sick. I know if I was given the opportunity I would have earned £45,000 in year one as Im hard working, conscientious and thorough. Ive a sound understanding of mortgages having worked for Abbey in the past and Im very determined. Its a shame that they couldn't see this due to my nerves. I felt slightly uncomfortable selling myself as its a long time since I had a interview.

Find out about company knowledge and sell yourself at interview. Have some questions ready for the end about the business. I had these ready but time was running out so I didn't ask them. There was a maths and English test online and sales role play. All very straight forward, when selling the holiday make sure you offer the travel insurance and extra leg room and asked if they wish to book. Have a pen, paper and calculator ready for the online tests

there's no assessment day,.