Customer Service Jobs & Graduate Schemes
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£25,500 with a 5% increase every 6 month plus benefits plus expensesThe EastOct-2016
£18k to 20k per annum plus commissionCentral, ManchesterASAP
Competitive plus benefitsPortsmouthASAP
Competitive plus benefitsNationwideASAP
Competitive plus benefitsInternational (Europe), LondonVarious
£28,000 plus benefits plus Bonus salary reviewLeedsASAP
Competitive plus benefitsCentralOngoing
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Working in Customer Service
Customer Service can be an extremely attractive field for graduates to pursue due to previous experiences. Many jobs that graduates had while at university would have provided them with skills in the field. Jobs such as Bar Work, Retail Work or Hospitality will have equipped graduates with the basic skills that can be employed in a graduate job in Customer Service. Customer Service can provide excellent progression and a challenging career path. The Customer Service sector crosses over well with other sectors such as Sales, Retail and Management.
There are many positions in a variety of fields for graduates to explore and Management schemes are popular and available for graduates from an array of degree backgrounds. The important thing to remember about the Customer Service sector is that although candidates might have specialist knowledge from a certain degree that they have studied, employers look at them as a mark of intelligence and commitment, rather than being able to ply their skills they have picked up from university. This is good to remember for those who want a career change away from what their degree might dictate.
Serving the Customer
An important way to engage employers with a candidate's suitability for the job is to have past experiences to draw upon. Many candidates have previously worked in bars, pubs, cafes, restaurants, call centres and many more. These experiences should be made very clear in applications and can be quite versatile across different fields. For example, a candidate could highlight how working in a busy city centre pub could have provided them with skills to manage busy and stressful times, whilst also maintain elements of politeness and customer care.
A candidate would be advised to really think about skills they achieved whilst in these kind of employments when applying for Customer Service roles. They should bear in mind that issues like staff management, if they were a supervisor, or confrontations they might have experienced and how they rectified them. Past experiences can be a trove of skills that can be really applicable across different fields within Customer Service.
One skill that candidates would be advised to emphasise when applying for jobs in Customer Service is communication. Dealing with customers can require differing levels of communication, however they should always make sure they have a friendly, helpful and knowledgeable demeanour. Being able to communicate confidently about products or services that a company provides is important and can make the difference when they are selling so the customer feels confident in the service they are receiving.
Other elements of communication that candidates can show off are clarity of expression, an appropriate tone and sensitive approach to complaints or problems. These can come across in interviews in person or over the phone. Candidates should also make sure that their written communication is excellent too, as many roles will require successful candidates to interact with customers through written channels.
Something that candidates should try to do is understand the customer. This requires research into the type of business the company runs. A company like Majestic Wine, for example, provides a wholesale wine shop which requires expert insight into a product that not everyone knows about. The typical Majestic Wine customer might be buying wine for an event or occasion, or look to explore wine they don't know much about. If a candidate is able to relate the customer, in applications and interviews, back to the employer it shows research into the business and an understanding of their motivations. Understanding the customer is possibly the most important factor of Customer Service and key to getting that graduate job in the sector.
Following on from understanding the customer, it would be helpful for graduates to offer an understanding of Sales and Retail. These two areas are the most common in the Customer Service sector and if a candidate can understand and demonstrate this understanding of the processes and functions behind them they will have more chance of progression. This is important for candidates to bear in mind as many of the roles are Fast-Track and Trainee Managerial roles. Much of this can be drawn on from previous experiences in the sector.
It is important in the Customer Service sector that candidates are able to build and maintain relationships with customers or clients. If a candidate can demonstrate a long term relationship they have had, and been able to maintain, employers will see that as an attractive attribute for a candidate. This is because some of the roles require long term relationships to be established and maintained. This links back to understanding the customer. If a candidate can demonstrate they tailor the service they offer to particular clients or customers because of their specific needs and interests, it is important to ensure the long term success of a business.
A final thing that should be remembered is that each customer is different and there will be no set routine for dealing with customers or clients. The best Customer Service workers have the experience to understand how to approach different people and serve the needs of a variety of customers.
Customer Service Interview Ratings
Anglian Water supply water and water recycling services to more than six million customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
Accounting, Customer Service, Engineering, Computing & IT, Legal & Law, Management, Science & Technology, Environmental, Finance, Energy & Utilities
From broadband and TV to mobile, BT is driven by the exhilaration of building an ever-growing range of services that help millions of customers get more out of life, every day.
But there’s so much more to BT than that. The company’s research and development teams help vehicle manufacturers make smarter cars, let consultants treat patients remotely, and provide secure fingerprint technology for festival goers.
Customer Service, Distribution & Logistics, Human Resources, Legal & Law, Management, Marketing, Telecommunications
We’re EE. And we’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named the best in the UK, is keeping their digital lives connected. Empowered, challenged, supported and rewarded, we recognise that our people are the key to our success. And the Sunday Times agrees – voting us one of the Best Big Companies to Work For.
Customer Service, Internet / Digital Media, Marketing, Telecommunications, Finance
Imagine the possibilities that come with joining a huge, internationally successful business with the type of personal, entrepreneurial approach which allows individuals to stand out.
Customer Service, Management, Marketing, Retail, Sales
Explore Learning is an ambitious and fast growing company dedicated to making a difference in children’s education.
Launched in 2001, Explore now have over 110 centres in operation across the UK benefiting over 150,000 children.
Customer Service, Education & Teaching, Management, Marketing, Retail, Sales
Foxtons has been transforming estate agency for over thirty years. Not only have we established ourselves as the most recognisable brand in the London residential real estate market, but through our continued growth and our passion to train and....
Arts & Design, Customer Service, Marketing, Sales, Secretarial & Business Admin, Property, Finance
Hilti's trademark red power tools are used on construction sites around the world. The company recognises that maintaining a knowledgeable and dedicated sales team is integral to the business and currently employs over 200 Account Managers in Great Britain.
Architecture & Construction, Consultancy, Customer Service, Engineering, Management, Sales, Science & Technology
We always strive for perfection at M&S. Our passion to improve and meticulous attention to detail enable us to create the perfect products and shopping experience our customers love. It’s an approach we bring to creating perfect careers for talented people like you too. It’s a truly exciting time to be at M&S. With retail moving faster than ever, anyone joining the company now will be building the business of the future. This, and the fact you’ll be working for an iconic retailer, means there’s no better place to get your career off to the perfect start.
Customer Service, Computing & IT, Internet / Digital Media, Management, Manufacturing and Production, Marketing, Retail, Sales, Science & Technology, Food & Drink & Catering, Property, Buying & Merchandising
Meltwater Group is a global leader in the field of online media monitoring and other Software-as-a-Service tools. As we continue our global expansion we are looking to find our next generation of management!
Customer Service, Internet / Digital Media, Management, Sales
Severn Trent is one of the world’s leading commercial suppliers of water and waste water services to the UK and around the globe. We provide a vital service that people can’t live without, we’re passionate about what we do and we put our customers first every time. From scientists and operating technicians to distribution managers and customer service managers to strategy specialists, we’re a dedicated team of over 5,000.
Customer Service, Engineering, Human Resources, Computing & IT, Management