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Job title Location Salary
Hilti - Rail Specialist Account Manager - Midlands & South West South West, East Midlands, West Midlands, North West Competitive + benefits
Decathlon London & Croydon Retail Graduate Scheme London competitive + benefits
Hilti - Account Manager, Energy and Industry - Aberdeen Scotland Competitive Package + benefits
Hilti - Account Manager, Energy and Industry – East Anglia and Leics The East, East Midlands Competitive Package
Hilti - Account Manager, Energy and Industry - Manchester North West Competitive Package + benefits
Decathlon - Digital Project Manager (London) London Competitive + benefits
Assistant Director - Explore Learning Nationwide £21k to £22k location based + benefits
Industrial Placement - Sales and Marketing - GSK Nationwide Competitive + benefits
Retail Work Placement Scheme Decathlon - Midlands East Midlands, West Midlands competitive
Trainee Manager Retail Management - Majestic Wine Nationwide £17,860 to £19,650
View all 51 Customer Service jobs

Sector Popularity Index

Ranked 9 of 40 sectors

The popularity index ranks the sectors graduates chose most frequently during registration since 2000.

Average Salary Analysis

Average salary for jobs in Customer Service compared to the average salary for all jobs posted to graduate-jobs.com

average salaries

How to get a job in Customer Service

Customer Service can be an extremely attractive field for graduates to pursue due to previous experiences. Many jobs that graduates had while at university would have provided them with skills in the field. Jobs such as Bar Work, Retail Work or Hospitality will have equipped graduates with the basic skills that can be employed in a graduate job in Customer Service. Customer Service can provide excellent progression and a challenging career path. The Customer Service sector crosses over well with other sectors such as Sales, Retail and Management.

There are many positions in a variety of fields for graduates to explore and Management schemes are popular and available for graduates from an array of degree backgrounds. The important thing to remember about the Customer Service sector is that although candidates might have specialist knowledge from a certain degree that they have studied, employers look at them as a mark of intelligence and commitment, rather than being able to ply their skills they have picked up from university. This is good to remember for those who want a career change away from what their degree might dictate.

Serving the Customer

An important way to engage employers with a candidate's suitability for the job is to have past experiences to draw upon. Many candidates have previously worked in bars, pubs, cafes, restaurants, call centres and many more. These experiences should be made very clear in applications and can be quite versatile across different fields. For example, a candidate could highlight how working in a busy city centre pub could have provided them with skills to manage busy and stressful times, whilst also maintain elements of politeness and customer care.

A candidate would be advised to really think about skills they achieved whilst in these kind of employments when applying for Customer Service roles. They should bear in mind that issues like staff management, if they were a supervisor, or confrontations they might have experienced and how they rectified them. Past experiences can be a trove of skills that can be really applicable across different fields within Customer Service.

One skill that candidates would be advised to emphasise when applying for jobs in Customer Service is communication. Dealing with customers can require differing levels of communication, however they should always make sure they have a friendly, helpful and knowledgeable demeanour. Being able to communicate confidently about products or services that a company provides is important and can make the difference when they are selling so the customer feels confident in the service they are receiving.

Other elements of communication that candidates can show off are clarity of expression, an appropriate tone and sensitive approach to complaints or problems. These can come across in interviews in person or over the phone. Candidates should also make sure that their written communication is excellent too, as many roles will require successful candidates to interact with customers through written channels.

Something that candidates should try to do is understand the customer. This requires research into the type of business the company runs. A company like Majestic Wine, for example, provides a wholesale wine shop which requires expert insight into a product that not everyone knows about. The typical Majestic Wine customer might be buying wine for an event or occasion, or look to explore wine they don't know much about. If a candidate is able to relate the customer, in applications and interviews, back to the employer it shows research into the business and an understanding of their motivations. Understanding the customer is possibly the most important factor of Customer Service and key to getting that graduate job in the sector.

Following on from understanding the customer, it would be helpful for graduates to offer an understanding of Sales and Retail. These two areas are the most common in the Customer Service sector and if a candidate can understand and demonstrate this understanding of the processes and functions behind them they will have more chance of progression. This is important for candidates to bear in mind as many of the roles are Fast-Track and Trainee Managerial roles. Much of this can be drawn on from previous experiences in the sector.

It is important in the Customer Service sector that candidates are able to build and maintain relationships with customers or clients. If a candidate can demonstrate a long term relationship they have had, and been able to maintain, employers will see that as an attractive attribute for a candidate. This is because some of the roles require long term relationships to be established and maintained. This links back to understanding the customer. If a candidate can demonstrate they tailor the service they offer to particular clients or customers because of their specific needs and interests, it is important to ensure the long term success of a business.

A final thing that should be remembered is that each customer is different and there will be no set routine for dealing with customers or clients. The best Customer Service workers have the experience to understand how to approach different people and serve the needs of a variety of customers.

HP Graduate Programmes at HP

 3.7 / 5 added 21 February 2014

The first stage was a telephone interview which consisted of: why this company? your skills? have you done your research on this company? prepare your answers beforehand using STAR approach. at…

Stage 1) Application process online: Asked some competency questions and had to attach CV. Stage 2) Telephone Interview: At this stage you are asked about your customer service background and sales…

Case Handler at Capita Business Services

 2.1 / 5 added 02 September 2013

I was initially asked to fill in a series of tests online. I filled them in. They consisted of a basic input information, an aptitude test and a Microsoft competency test.…

I got the interview through Reed. Initially, I discussed the role and whether or not I was suitable for the job with my recruitment consultant, then decided to forward my application…

  • Arriva plc

    Arriva is one of the largest providers of passenger transport in Europe. Our buses and trains provide more than a billion passenger journeys a year.

  • BT

    BT is an extraordinary organisation, offering cutting-edge communications and IT services to some of the biggest organisations in the world – our work helps shape the way they do business, today and in the future. It’s fascinating work, involving complex integrations, unique projects and constant innovation.

  • Decathlon Retail

    The European leader in sports retailing, ranking third worldwide. Since 1976, the Decathlon story has been synonymous with a passion for serving our customers.

  • Enterprise Rent-A-Car

    Imagine the possibilities that come with joining a huge, internationally successful business with the type of personal, entrepreneurial approach which allows individuals to stand out.

  • Explore Learning

    Explore Learning is a national network of learning centres providing maths and English tuition to children aged 5-14, designed to improve knowledge, confidence and enjoyment of learning. Children become members and attend regularly once or twice a week. Since we opened our first centre in 2001, over 40,000 children have joined Explore and we now have 80 centres in operation all over the UK.

  • Foxtons

    Foxtons has been transforming estate agency for over thirty years. Not only have we established ourselves as the most recognisable brand in the London residential real estate market, but through our continued growth and our passion to train and....

  • Hilti Ltd

    Hilti's trademark red power tools are used on construction sites around the world. The company recognises that maintaining a knowledgeable and dedicated sales team is integral to the business and currently employs over 200 Account Managers in Great Britain.

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Graduate FasttrackSpencer HarringtonHigher the TalentturnstoneVine Graduate
GSKAldiFDMJust IT Training Ltdsmith williamson logoeon
Morrison Oct 2014
HILTI
RM plc
Thales Dec 2013
next
Waitrose 2014
Atos 2014
Kuehne Nagel
CHP Consulting
associated british foods graduate scheme
BAE 2014
Barclays
Enterprise Rent-A-Car
National Audit Office
Decathlon
HM Revenue & Customs (HMRC)
FCA Financial Conduct Authority
sky graduate scheme
foxtons
Lloyds Banking Group
KPMG
Hogan Lovell
Network Rail Oct 2014